Bilingual Senior Client Delivery Analyst

Sodexo; Toronto; On-site; CAD 80,000 - 90,000; Full time

Job summary

A global leader in services is seeking a Bilingual Senior Client Delivery Analyst in Toronto, Ontario. This full-time role involves coordinating IT projects, providing bilingual support, and maintaining network standards. The ideal candidate will have at least 5 years of experience in server and networking equipment, excellent troubleshooting skills, and certifications such as CompTIA Network+. The position offers a competitive salary between $80,000 and $90,000 CAD, along with a flexible work environment and comprehensive benefits.

Benefits

Flexible work environment

Competitive compensation

Training and development programs

Countless opportunities for growth

Qualifications

• Minimum of 5 years’ experience supporting server and networking equipment.
• Valid driver’s license and access to a reliable vehicle.
• Understanding of applicable business systems and industry requirements.

Responsibilities

• Coordinate, support and participate in ITSM projects.
• Provide guidance and support to team members.
• Define and maintain technical standards for network infrastructure.
• Provide L2/L3 support for PC, servers, and network infrastructure.

Skills

Fluently bilingual in English and French conversation

Strong technical troubleshooting skills

Project management skills

Strong customer service skills

Education

Bachelor’s degree in business, technology, or a related field

Tools

CompTIA Network+

CCNA

Microsoft certifications

ITIL

PMP

Job description

Overview

Grow your career with a company that shares your passion! Our Information Systems & Technology team has an exciting new opportunity to join Sodexo as our next Bilingual Senior Client Delivery Analyst, based full-time in office (5 days per week) in Etobicoke.

Salary: $80,000 - $90,000 (CAD)

At Sodexo, we believe that every role contributes to a better day for those we serve. Our teams drive innovation, efficiency, and excellence across all areas of our business—from strategic planning and operations to people-focused support functions. Together, we create the foundation that empowers our frontline teams to deliver outstanding service and value to our clients, customers, and communities.

Our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Responsibilities

• Coordinate, support and participate in ITSM projects including new unit openings, technology refreshes as well as localization of global initiatives.
• Provide guidance and support to team members for any challenges, issues and projects, such as sharing best practices, resolving technical problems, and collaborating on tasks.
• Define and maintain technical standards for in-unit network infrastructure, ensure all systems comply with PCI DSS standards.
• Design, implement, maintain and document in-unit network infrastructure including firewall, switch, and access point configuration.
• Develop workflows and functional requirements documentation to improve operational processes.
• Evaluate existing tools and operational processes to determine gaps, develop improvement plans, and adapt to emerging new technologies for segment related needs.
• Proficiency in troubleshooting networks, project management, and the ability to manage multiple priorities is essential.
• Coordinate and manage external vendors and contractors (ISP, Network and power cabling, 3rd party smarthands etc.), ensuring services are delivered on time.
• Provide L2/L3 support for PC, servers, and network infrastructure, end-user and field technical support, including bilingual support and on-site assistance for regional offices and field units through service request and incident handling processes.
• Configure, image, and deploy hardware, including PCs, printers, and clocks; perform repairs and advanced troubleshooting.
• Execute on-site technology implementations, such as physical network setup, cable runs, and installation of routers, switches, and firewalls.

Qualifications

• Fluently bilingual in English and French conversation
• Valid driver’s license and access to a reliable vehicle, as travel to client locations is required
• Bachelor’s degree in business, technology, or a related field, with a minimum of 5 years’ experience supporting server and networking equipment
• Industry certifications such as CompTIA Network+, CCNA, Microsoft, ITIL, or PMP are considered an asset
• Strong technical troubleshooting and project management skills
• Ability to provide Level 3 support to end users for PCs, software, and hardware
• Strong customer service and communication skills
• Ability to develop and/or modify moderately complex information systems
• Understanding of applicable business systems and industry requirements
• Ability to act as a resource and consultant to internal and external customers
• Proactive, self-starter approach with the ability to independently identify issues, gather requirements, and translate business needs into clear technical direction.
• Strong analytical and problem solving abilities, including root cause analysis, designing solutions, operationalizing them, and closing process gaps from discovery through full resolution.
• Exceptional attention to detail and prioritization skills, producing clear documentation, and effectively balancing hands-on tasks with higher level project work.

Additional Information

What Makes Sodexo Different

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way. In addition, we offer:

• Flexible work environment
• Competitive compensation & great employee benefits
• Training and development programs
• Countless opportunities for growth
• Corporate responsibility & sustainability
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual orientation or gender identity, status as a veteran or any other protected class.

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.

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