Bilingual Scheduling Dispatcher

BGIS; Montreal (administrative region); On-site; CAD 45,000 - 55,000; Full time

Job summary

A global facility management company is seeking a Scheduling Dispatcher in Montreal. The ideal candidate will be responsible for scheduling and dispatching work orders to Technicians, ensuring optimal utilization of resources. This role requires 1-3 years of relevant experience and strong customer service skills, particularly under pressure. The position may involve on-call shifts and responding to emergencies, making flexibility important. It's an excellent opportunity for organized individuals who can manage a fast-paced environment.

Qualifications

• 1 to 3 years of dispatch, scheduling or customer service work experience.
• Strong customer service orientation and urgency.

Responsibilities

• Schedules and dispatches preventative maintenance and work orders.
• Monitors and follows up on work order progress.
• Prepares daily schedules for Technicians.

Skills

Dispatch, scheduling or customer service work experience

Ability to work under pressure

Ability to prioritize work orders

Strong customer service skills

Proficiency in MS Outlook and MS Excel

Job description

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The Scheduling Dispatcher schedules, assigns and dispatches preventative maintenance and on‑demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

KEY DUTIES & RESPONSIBILITIES

• Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
• Provides support to facility management operations projects by planning and scheduling Technicians to project work
• Receives service requests from the call center and documents service request details into a work order
• Assesses and assigns priority to the work order
• Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
• Monitors and follows up on work order progress to ensure timely completion
• Prepares reports to assist in monitoring work orders and resource planning
• Reviews Technician utilization and re‑assigns work orders to ensure optimal utilization of all Technician resources
• Other duties as assigned

Work Requirements

• Must be able to work shifts, be on‑call and be available to respond to emergencies

Knowledge & Skills

• 1 to 3 years of dispatch, scheduling or customer service work experience
• Ability to work well under pressure
• Ability to prioritize work orders based on order of importance and impact
• Ability to allocate work orders that result in optimal human resource utilization
• Ability to understand service request requirements and assign work orders to appropriate Technicians
• Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
• Strong customer service orientation along with strong customer service skills and sense of urgency
• Understanding of and previous work experience within the facility management services organization, an asset

Licenses and/or Professional Accreditation

• None required

AtBGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Job Info

• Job Identification 227000
• Job Category Facility/Property Management