Bilingual Remote Customer Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading provider of customer support services is seeking a bilingual customer support representative to work remotely from Canada. The role involves assisting customers with inquiries, resolving technical issues, and providing excellent customer service. Candidates should have at least 1 year of experience in customer service, fluency in both French and English, and a high school diploma. This position offers competitive pay, performance incentives, and opportunities for career advancement.

Benefits

Performance-based incentives

Comprehensive benefits (medical, dental, vision)

Flexible work-from-home arrangement

Opportunities for career advancement

Qualifications

• Must be fluent in both French and English.
• At least 1 year of customer service experience.
• A quiet and distraction-free home working environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

A leading provider of customer support services is seeking a bilingual customer support representative to work remotely from Canada. The role involves assisting customers with inquiries, resolving technical issues, and providing excellent customer service. Candidates should have at least 1 year of experience in customer service, fluency in both French and English, and a high school diploma. This position offers competitive pay, performance incentives, and opportunities for career advancement.