Bilingual Remote Customer Support Agent - French/English

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking bilingual customer support representatives to provide exceptional service in a remote environment. Offering a salary up to $25/hour, this role includes comprehensive benefits and strong career advancement opportunities. Responsibilities include assisting customers with technical issues, documenting interactions, and delivering support in English and French. A high school diploma and customer service experience are essential. This position supports a flexible work-from-home arrangement.

Benefits

Salary up to $25/hour

DailyPay option for early access to earned wages

Comprehensive benefits including medical, dental, and vision insurance

Excellent opportunities for career advancement

Supportive and inclusive work environment

Flexible work-from-home arrangement

Qualifications

• At least 1 year of customer service experience.
• A quiet, distraction-free home environment for work.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Document and track customer interactions in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluency in both French and English

Strong multitasking abilities

Strong problem-solving skills

Education

High school diploma or GED

Job description

A leading customer service provider in Canada is seeking bilingual customer support representatives to provide exceptional service in a remote environment. Offering a salary up to $25/hour, this role includes comprehensive benefits and strong career advancement opportunities. Responsibilities include assisting customers with technical issues, documenting interactions, and delivering support in English and French. A high school diploma and customer service experience are essential. This position supports a flexible work-from-home arrangement.