Bilingual Regional Helpdesk Coordinator- EN

IAMGOLD Corporation; Northeastern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A multinational mining company is seeking an experienced Regional Helpdesk Coordinator in Sudbury, Ontario. The role includes managing IT Helpdesk operations, ensuring efficient delivery of technical support, and requires fluency in English and French. Candidates should have strong technical skills in VMware, SQL Server, and a commitment to inclusivity. Competitive salary and comprehensive benefits package offered.

Benefits

Competitive salary and bonus

Extended health benefits

Fitness & wellness subsidy

Employee share purchase plan with company match

Qualifications

• At least six years of experience in IT support.
• Strong knowledge of Microsoft technologies.
• Familiarity with ITIL frameworks.

Responsibilities

• Manage helpdesk workflows and prioritize support requests.
• Oversee IT asset availability through monitoring.
• Facilitate cross-site knowledge sharing.
• Act as liaison between helpdesk and site leaders.

Skills

Fluency in English and French

Interpersonal skills

Attention to detail

Teamwork orientation

Education

Post-secondary education in Information Technology

Tools

VMware servers (ESXi)

Microsoft SQL Server

Microsoft SharePoint

SolarWinds ITSM

Job description

Overview

We are hiring a bilingual Regional Helpdesk Coordinator to oversee the day-to-day operations of our IT Helpdesk Support HUB across three regional sites. This role plays a critical part in ensuring the consistent, efficient, and people-centered delivery of technical support services. The successful candidate will actively engage in ticket resolution and call handling while leveraging AI-supported tools to maintain operational continuity. As a key connector between information technology (IT), operational technology (OT), and site leadership.

Responsibilities

• Manage helpdesk workflows, prioritize support requests, and monitor performance metrics to drive continuous improvement.
• Ensure the availability of critical IT assets through proactive monitoring and incident management, while maintaining clear documentation of support procedures and system configurations.
• Oversee remote installation, maintenance, and troubleshooting of IT software, support infrastructure upgrades and patch management, and conduct regular system health checks.
• Facilitate cross-site knowledge sharing as an important part of team development.
• Act as the primary liaison between the helpdesk team and site IT leaders; maintain accurate shift logs and incident reports; coordinate with other departments to ensure IT support is aligned with operational needs.
• Evaluate emerging helpdesk technologies, lead pilot initiatives, and identify opportunities to streamline support processes and reduce downtime.

Qualifications

• Post-secondary education in Information Technology or equivalent experience, with at least six years of experience in the field.
• Fluent in both English and French.
• Technical expertise with VMware servers (ESXi), Windows and Linux servers, Microsoft SQL Server, Microsoft SharePoint, and a strong background in Microsoft technologies.
• Familiarity with SolarWinds ITSM and ITIL frameworks.
• Strong interpersonal skills, attention to detail, teamwork orientation, and the ability to manage multiple projects.

We are committed to building a diverse and inclusive workplace and encourage candidates of all backgrounds to apply. If you are ready to make a meaningful impact and grow your career in a collaborative and forward-thinking environment, we look forward to hearing from you.

We offer an attractive total rewards package that includes a competitive salary and bonus, extended health, dental and insurance benefit coverage, a health spending account, fitness & wellness subsidy, employee & family assistance program, registered pension plan with company match, employee share purchase plan with company match, TFSA & RRSP, electric vehicle subsidy, summer hours and holiday office closure.

This role is based in our Sudbury office and requires flexibility to work on weekends.

We understand no candidate meets every qualification listed. If your experience differs but you believe you can add value to the role, we want to hear from you! We are committed to inclusivity and welcome applications from individuals of all abilities. If you need accommodation during the application process, please contact us, and we'll provide the necessary support.

Primary Location Canada

Other Locations Canada

Work Locations 31 - Sudbury Corporate Office

Job Information Technology

Organization IT - CFO

Job Posting Sep 22, 2025, 11:10:10 AM