Bilingual Performance Manager (Remote – Canada)

Gloveboxcms; Remote; CAD 65,000 - 85,000; Full time

Job summary

A leading innovative marketing solutions provider in Canada is seeking a Bilingual Performance Manager to manage and support dealership clients. This fully remote role involves strategizing campaign execution, analyzing results, and maintaining client relationships. Candidates should be bilingual in French and English with experience in customer success and preferably in the automotive industry. Join a collaborative team and enjoy opportunities for growth while working with top automotive dealerships across the country.

Benefits

Fully remote role

Exposure to innovative marketing technologies

Collaborative team culture

Opportunities for professional growth

Qualifications

• 2+ years of experience in customer success, account management, or client-facing roles.
• Bilingual in French and English with excellent communication skills.
• Experience in automotive industry or dealership marketing is preferred.

Responsibilities

• Manage end-to-end campaign execution for assigned accounts.
• Prepare, analyze, and present monthly results to clients.
• Develop and maintain strategic account plans.

Skills

Customer success

Bilingualism (French & English)

Digital marketing strategies

Communication skills

Job description

Bilingual Performance Manager (Remote – Canada)

Vicimus delivers innovative marketing and technology solutions that help automotive dealerships drive results, retain customers, and grow their businesses. We’re looking for a Bilingual Performance Manager to join our Client Operations team and play a key role in supporting our Canadian dealership clients.

If you’re passionate about marketing, thrive in a client-facing role, and are fluent in both English and French, this role is for you.

About the Role

As a Bilingual Performance Manager, you will own the day-to-day management, performance, and satisfaction of a portfolio of dealership clients across Canada. You’ll act as their strategic partner, guiding campaign execution, analyzing results, recommending improvements, and ensuring they get the most value from the Vicimus product suite.

This is a fast-paced, highly collaborative role that blends client success, digital marketing, analysis, and strategic thinking.

Responsibilities

• Manage end-to-end campaign execution for your assigned accounts, including configuration, optimization, QA, and product utilization
• Host monthly strategy sessions with clients to review performance, highlight insights, and discuss new opportunities
• Prepare, analyze, and present monthly results, recommending strategies to improve ROI and customer engagement
• Participate in internal team meetings, sharing client updates, opportunities, risks, and feedback
• Develop and maintain strategic account plans that support long-term client success and revenue growth
• Monitor key metrics and KPIs to identify trends, risks, and performance opportunities
• Understand client goals and challenges, providing thoughtful solutions that align with their business objectives
• Identify upselling opportunities and present additional products or services that enhance client results
• Share client-driven insights to support product development and feature planning
• Onboard new clients, providing smooth transitions, training, and ongoing support
• Educate clients on Vicimus products to ensure they are leveraging all available features
• Respond to Level 1 support inquiries and guide clients through basic system usage questions
• Submit and track Level 2 technical tickets, including feature requests and product issues
• Collaborate with the Creative Team to develop visually compelling marketing assets
• Build strong client relationships through consistent communication and proactive outreach
• Anticipate and address potential issues, initiating corrective procedures if required
• Contribute ideas and feedback to improve internal processes and the overall product ecosystem

Experience & Qualifications

• 2+ years in customer success, account management, or client-facing roles (experience with SaaS or digital solutions is an asset)
• Bilingual in French & English with excellent written and verbal communication in both languages
• Automotive industry or dealership marketing experience is strongly preferred
• Strong understanding of digital marketing strategies, especially within the automotive retail space
• Demonstrated ability to interpret performance data and communicate insights clearly to clients
• Tech-savvy and marketing-savvy, with the ability to learn new tools quickly
• Proven ability to prioritize, multitask, and respond quickly to client needs
• A strong grasp of the sales cycle, customer retention, and upselling
• Exceptional communication skills—confident, persuasive, and clear
• A proactive, reliable, “get-it-done” attitude
• A passion for helping clients succeed and building long-lasting relationships

Why You’ll Love Working With Us

• Fully remote role—work from anywhere in Canada
• Opportunity to work with leading automotive dealerships across the country
• Collaborative team culture with supportive leadership
• Exposure to innovative marketing technologies and evolving product lines
• Opportunities for professional growth across Client Operations, Marketing, and Product

Vicimus is an equal opportunity employer

At Vicimus we welcome diversity and we celebrate our differences. In fact, we believe in difference makers. And in good people. Having a diverse workforce inspires new ideas, creates bigger opportunities, and builds stronger bridges with our customers.

All employment decisions here at Vicimus (including hiring, transfer, promotion, compensation, eligibility for benefits and termination) are based on our business needs, job requirements and individuals’ qualifications. Vicimus does not discriminate against any employee or applicant because of race, national or ethnic origin, colour, religion, gender, age, sexual orientation, gender identity or expression, marital status, family status, disability and any other status protected by the law.

Vicimus is committed to fair and accessible employment practices and will provide reasonable accommodation for people with disabilities during recruitment, assessment and upon hiring.