Bilingual Night Case Coordinator - Case Management (French and English)

Global Excel; Sherbrooke; On-site; CAD 50,000 - 70,000; Full time

Job summary

A health care coordination firm in Sherbrooke is seeking a Night Case Coordinator to support insured members during emergencies. The ideal candidate will have a university degree, fluency in both English and French, and strong problem-solving skills. Join us for a professional future with competitive compensation, including a base salary and benefits.

Benefits

Competitive salary

Performance bonus

Benefits package

Qualifications

• Available to work at night.
• Experience in a fast-paced, team-based environment preferred.
• Good understanding of world geography and current events.

Responsibilities

• Provide support to insured members in emergency situations.
• Coordinate and manage access to health care worldwide.
• Monitor hospitalized and outpatient clients.

Skills

Empathy

Problem-solving

Time management

Organizational skills

Teamwork

Initiative

Fluent in English and French

Education

University Degree/College Diploma

Post-Secondary education in medical terminology

Tools

Microsoft suite

Job description

Are you a driven and dedicated individual? As a Night Case Coordinator, you will proactively provide support to insured members in emergency situations by coordinating and managing access to health care worldwide while avoiding unnecessary costs.

What does your typical night look like?

• Open the initial claim and refer insured to the most suitable healthcare providers;
• Identify solutions to customers and health care provider issues and inquiries by providing accurate information about benefits, our assistance services, and the claims process;
• Provide emotional support to families in need to assist them in coping with a difficult situation;
• Monitor hospitalized and outpatient clients, update claim notes and keep record of decisions and accumulating costs. Set objectives to meet the needs of the client/insurer;
• Work in collaboration with the Case Management team (Case Coordinators and Medical staff) to provide seamless support and guidance to customers;
• Initiate and coordinate medical patient transfer to promote client safety and contain costs.

What skills and experience do you need?

• Available to work at night; this is an overnight role;
• University Degree/College Diploma;
• Post-Secondary education or certificate/college diploma in medical terminology or real world equivalent practical experience (preferred but not required);
• Ability to work efficiently with people in a fast-paced, team-based environment;
• Good problem-solving skills;
• Show empathy, understanding, patience and attention to detail, while being professional and resourceful;
• Autonomy and ability to take initiative in complicated situations;
• Excellent organizational and time management skills;
• Proficiency in the Microsoft suite of products;
• Good understanding of world geography and current events;
• Fluency in English and French (verbal and written) is mandatory.

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you a professional future with a competitive compensation including base salary, performance bonus and benefits. For more information on benefits offered, please reach out to your local HR department.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website.