Bilingual HVAR Collections Specialist — Remote

BMO; Remote; CAD 43,000 - 81,000; Full time

Job summary

A leading financial institution is seeking a High Value at Risk (HVAR) Collection Agent. The individual will work remotely, assisting customers with payment options and negotiating solutions for high-risk accounts. Candidates should be fluent in French and English and have extensive knowledge of collection practices and BMO's products. This role requires exceptional communication, negotiation, and analytical skills. The position offers flexible scheduling and opportunities for professional growth within a supportive team environment.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Flexible work schedule

Qualifications

• Fluent in both French and English.
• Extensive knowledge of BMO Retail lending products and procedures.
• Strong understanding of Privacy Legislation and Collection Act.

Responsibilities

• Negotiate solutions utilizing knowledge of collection practices and laws.
• Provide information about customer obligations of contracts.
• Assist customers with payment options and queries.

Skills

Negotiation skills

Communication

Problem solving

Conflict management

Analytical skills

Tools

Excel

Microsoft Office

Bank systems

Job description

A leading financial institution is seeking a High Value at Risk (HVAR) Collection Agent. The individual will work remotely, assisting customers with payment options and negotiating solutions for high-risk accounts. Candidates should be fluent in French and English and have extensive knowledge of collection practices and BMO's products. This role requires exceptional communication, negotiation, and analytical skills. The position offers flexible scheduling and opportunities for professional growth within a supportive team environment.