Bilingual Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

ComPsych Corporation; Toronto; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading mental health organization in Toronto is seeking a Guidance Consultant to provide personalized guidance on behavioral and emotional health issues. The role requires fluency in French and English, a Bachelor's degree in a relevant field, and strong clinical assessment skills. You will manage crisis situations, maintain documentation, and assist clients with various resources, contributing to their well-being and organizational success.

Qualifications

• Fluently bilingual in French and English is 100% required.
• Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Health field.
• Superior active listening skills and demonstrated empathy.

Responsibilities

• Conduct comprehensive telephonic clinical intake and assessment.
• Provide crisis stabilization to clients as needed.
• Maintain complete and accurate documentation of cases.
• Identify appropriate resources for clients' presenting issues.

Skills

Fluent in French

Active listening

Empathy

Customer service

Clinical assessment

Crisis management

Attention to detail

Organizational skills

Education

Bachelor's in Counseling, Psychology, Social Work, or related field

Tools

Clinical database management

Computer skills

Job description

About ComPsych

ComPsychⓇis the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇand AbsenceResourcesⓇsolutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Overview

The Guidance Consultant position provides a great professional opportunity for Bachelor's degree graduates. Our GuidanceResources Unit telephonically assists thousands of callers each week, providing personalized guidance on issues regarding behavioral and emotional health, family, wellness, or other personal matters. Guidance Consultants conduct a holistic consultation and provide access to all the resources that meet the client's needs. Given the diversity of our clients, the variety of issues they face, and the number of requests for assistance we receive, this is a unique opportunity to use your clinical expertise!

Responsibilities

• Conducts a comprehensive telephonic clinical intake and assessment.
• Provides crisis stabilization to clients as needed
• Maintains complete and accurate documentation of cases within our clinical database
• Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs)
• Identifies appropriate resources for clients' presenting issues
• Educates clients about services, eligibility and referral processes with a positive and professional approach
• Educates network providers regarding ComPsych procedures
• Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations
• Other duties as assigned
• Ability to work one of two scheduled shifts: (1) Mon - Fri 11:00am - 7:30pm or (2) Mon - Fri 3:00pm - 11:30pm

Qualifications

• Fluently bilingual in French and English is 100% required
• Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field.
• Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
• Outstanding customer service skills
• Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
• Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
• Experience working with clients in crisis
• Strong attention to detail and ability to multi-task
• Excellent organizational skills, highly self-motivated, and dependable
• Stable work history required
• Intermediate computer skills