Bilingual Guest Services & Rewards Specialist

Great Canadian Entertainment; City of Moncton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading entertainment company in Moncton is seeking a Guest Services Associate to enhance guest relations within its casino. This role entails assisting guests with various services, marketing the Rewards Club program, and managing promotional activities while adhering to safety standards. Candidates should possess a high school diploma, a year of customer service experience, and be bilingual in French and English. Flexibility for non-traditional hours is necessary as the role involves working in a fast-paced environment.

Qualifications

• 1+ years of customer service experience.
• 1+ years of experience handling cash with a POS system.
• Ability to work in a fast-paced, multi-tasking environment.

Responsibilities

• Welcome guests and assist with Rewards Club marketing.
• Help implement events, reconciles cash floats, and manage inventory.
• Track lottery tickets and maintain promotional merchandise.

Skills

Interpersonal skills

Communication in French

Communication in English

Cash handling

Education

High school diploma or equivalent

Tools

POS system

Basic computer software (Word, Excel)

Job description

A leading entertainment company in Moncton is seeking a Guest Services Associate to enhance guest relations within its casino. This role entails assisting guests with various services, marketing the Rewards Club program, and managing promotional activities while adhering to safety standards. Candidates should possess a high school diploma, a year of customer service experience, and be bilingual in French and English. Flexibility for non-traditional hours is necessary as the role involves working in a fast-paced environment.