Bilingual Front Office Coordinator

WizeHire, Inc; New Brunswick; On-site; CAD 60,000 - 80,000; Full time

Job summary

A mission-driven immigration law firm is seeking a Bilingual Front Office Coordinator to provide a warm client experience. The ideal candidate will be fluent in Spanish and English and have at least 2 years of customer service experience. Responsibilities include greeting clients, answering calls, and managing office tasks. This full-time role offers competitive pay ($19 - $24/hour) and benefits including 401(k) matching and generous time off.

Benefits

401(k) with employer match

Long-term disability and life insurance

Paid holidays and generous time off

Office lunches and a supportive team culture

Qualifications

• Fluent in both Spanish and English, spoken and written.
• Minimum 2 years of relevant experience in customer service or front desk.
• Strong communication skills and a friendly demeanor.

Responsibilities

• Greet and assist clients during appointments.
• Answer incoming phone calls and direct as necessary.
• Manage office supplies and coordinate with vendors.

Skills

Fluent in Spanish and English

Customer service experience

Organizational skills

Communication skills

Tech-comfortable

Tools

Microsoft Office

Monday.com

Job description

Are you a people-person who can stay cool under pressure and make everyone feel welcome, even on their worst day? Do you love bringing order to chaos and making sure nothing falls through the cracks? If so, you might be the front desk hero our team has been waiting for.

We’re a purpose-driven immigration law firm in New Brunswick, NJ, and we’re looking for a Bilingual Front Office Coordinator to be the warm, calm, and highly organized presence at the heart of our office. You’ll greet walk-ins, answer phones, scan documents, prep retainers, coordinate vendors, manage supplies, and most importantly, you’ll help create a client experience that feels human, respectful, and smooth.

This is a full-time, in-person role for someone who thrives on helping others, solves problems before they start, and brings positive energy to every interaction.

Responsibilities

• Greet and assist clients during in-person appointments and walk-ins and ensure a seamless client experience
• Answer incoming phone calls and direct or schedule with appropriate team members
• Take client payments and issue receipts
• Prepare and print retainer agreements; guide clients through the signing process
• Scan and upload documents into our case management system (Monday.com)
• Monitor and restock office supplies; place orders as needed
• Coordinate with vendors and contractors to handle maintenance and office repairs
• Manage incoming and outgoing physical and virtual mail

Qualifications

• Fluent in Spanish and English (spoken and written) – required
• Minimum 2 years of experience in customer service, administrative support, or front desk work (law firm experience a plus)
• Excellent communication skills and a friendly, professional demeanor
• Calm and composed when dealing with emotionally charged or upset clients
• Strong organizational skills and attention to detail
• Tech-comfortable: experience with Microsoft Office, CRMs, or platforms like Monday.com is a plus
• Ability to take initiative, problem-solve, and juggle multiple tasks

Compensation

$19 - $24 hourly

About AG Law Firm

We’re a mission-driven immigration law firm focused on helping people through some of the most important and stressful moments of their lives. Our team is known for being warm, collaborative, and obsessed with making sure clients feel supported, understood, and respected. We’re big on clarity, process, and compassion, and we’re proud of the systems we’ve built to support both our clients and our staff.

Benefits

• Competitive pay based on experience
• 401(k) with employer match
• Long-term disability and life insurance
• Paid holidays and generous time off
• Office lunches and a supportive team culture
• Real opportunities for growth and advancement