Bilingual CX Specialist (EN/FR) – Startup Pace

RBC; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Customer Experience Specialist to enhance user satisfaction and retention. The role involves using a customer-centric approach to support entrepreneurs leveraging the Ownr platform. Bilingualism and customer service experience in a fast-paced environment are essential. The position offers a collaborative team culture, professional development opportunities, and comprehensive rewards programs.

Benefits

Comprehensive Total Rewards Program

Professional development support

Collaborative work environment

Qualifications

• Experience in a startup environment or fast-paced organization.
• Willingness to learn about legal concepts affecting business owners in Canada.

Responsibilities

• Provide strong customer experience by identifying needs and offering relevant information.
• Troubleshoot and escalate issues to appropriate teams for resolution.
• Promote the value of the Ownr product and seek upsell opportunities.
• Maintain product expertise and knowledge of processes affecting the customer journey.
• Develop and share best practices to improve team processes.

Skills

Bilingual English/French

Customer service experience

Proactive attitude

Excellent written communication skills

Interest in technology

Tools

Intercom or similar software

Job description

A leading financial institution in Toronto is seeking a Customer Experience Specialist to enhance user satisfaction and retention. The role involves using a customer-centric approach to support entrepreneurs leveraging the Ownr platform. Bilingualism and customer service experience in a fast-paced environment are essential. The position offers a collaborative team culture, professional development opportunities, and comprehensive rewards programs.