Bilingual Customer Success Specialist - Part Time

Staples Canada; Richmond Hill; On-site; CAD 45,000 - 55,000; Part time

Job summary

A leading retail company is seeking a Bilingual Customer Success Specialist to enhance customer satisfaction and ensure successful implementation of subscription services. Ideal candidates will possess a Bachelor's degree and 3-5 years of customer-facing experience. Proficiency in both English and French is required. The role involves addressing customer inquiries, supporting onboarding processes, and fostering proactive retention strategies. Competitive benefits include an associate discount and learning programs, contributing to a dynamic and inclusive workplace.

Benefits

Associate discount

Learning & Development programs

Qualifications

• 3-5 years of experience in a customer-facing role, preferably in customer success or sales.
• Ability to provide top-notch support and identify opportunities for proactive retention.
• Experience managing customer profiles with subscription management tools.

Responsibilities

• Handle customer cancellation requests and billing inquiries efficiently.
• Guide new customers through the subscription onboarding process.
• Monitor customer satisfaction and usage to identify upselling opportunities.

Skills

Fluency in English

Fluency in French

Exceptional communication skills

Strong interpersonal abilities

Proficient negotiation skills

Education

Bachelor’s degree in business administration, Marketing, or related field

Job description

A leading retail company is seeking a Bilingual Customer Success Specialist to enhance customer satisfaction and ensure successful implementation of subscription services. Ideal candidates will possess a Bachelor's degree and 3-5 years of customer-facing experience. Proficiency in both English and French is required. The role involves addressing customer inquiries, supporting onboarding processes, and fostering proactive retention strategies. Competitive benefits include an associate discount and learning programs, contributing to a dynamic and inclusive workplace.