Bilingual Customer Success & Partnerships Manager

VenorTalent; Nova Scotia; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

A technology company in Atlantic Canada is looking for a Customer Service Manager in New Brunswick and Nova Scotia. This bilingual role involves leading customer service operations and managing relationships with charity partners. Key responsibilities include supporting partners with their use of the Play4Good platform, responding to inquiries, and providing on-site support at events. Candidates should have exceptional communication skills, experience in customer service, and confidence in fast-paced environments. The role offers hybrid flexibility and meaningful work within a growing organization.

Qualifications

• Full bilingual fluency in English and French (spoken and written).
• Exceptional communication skills with strong empathy and professionalism.
• Experience resolving customer issues in fast-paced service environments.
• High attention to detail with organized follow-through.
• Confidence in coordinating between customer interactions and corporate teams.

Responsibilities

• Serve as the primary operational contact for charity partners in NB and NS.
• Respond to player and partner inquiries regarding accounts and ticket purchases.
• Coordinate with internal teams for issue resolution.
• Support partners with ongoing use of Play4Good.
• Prepare and deliver regular updates to partners.

Skills

Bilingual fluency in English and French

Exceptional communication skills

Experience in customer service

High attention to detail

Problem-solving abilities

Tools

Jira

CRM platforms

Payment systems

Job description

A technology company in Atlantic Canada is looking for a Customer Service Manager in New Brunswick and Nova Scotia. This bilingual role involves leading customer service operations and managing relationships with charity partners. Key responsibilities include supporting partners with their use of the Play4Good platform, responding to inquiries, and providing on-site support at events. Candidates should have exceptional communication skills, experience in customer service, and confidence in fast-paced environments. The role offers hybrid flexibility and meaningful work within a growing organization.