Bilingual Customer Service Specialist (French/English)

Stryker Group; Remote; CAD 54,000 - 73,000; Full time

Job summary

A leading medical supply company in Canada is seeking a Bilingual Customer Service Agent. In this role, you will process orders, maintain customer files, respond to inquiries, and collaborate with cross-functional teams. The ideal candidate has a post-secondary education, bilingual skills in French and English, and two years of customer service experience. A competitive salary ranges from $54,100 to $72,100, plus bonus and benefits.

Benefits

Bonus eligible

Benefits

Qualifications

• Two years’ experience working in a call center/customer service environment.
• Bilingualism (Fluent in both French and English, to include writing and speaking).

Responsibilities

• Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support.
• Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills.
• Accurately process various order types via phone, email, and EDI, and confirm receipt with customers.
• Proactively manage open sales orders to ensure timely shipments.
• Collaborate cross-functionally with teams to provide seamless support.

Skills

Customer inquiry response

Order and invoice discrepancy resolution

Bilingual communication (French and English)

CRM usage

Problem-solving

Education

Post-Secondary Education

Tools

CRM systems

ERP systems

Job description

A leading medical supply company in Canada is seeking a Bilingual Customer Service Agent. In this role, you will process orders, maintain customer files, respond to inquiries, and collaborate with cross-functional teams. The ideal candidate has a post-secondary education, bilingual skills in French and English, and two years of customer service experience. A competitive salary ranges from $54,100 to $72,100, plus bonus and benefits.