Bilingual Customer Service Representative (Toronto Hybrid)

Moneris; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A leading payments processing company in Toronto is seeking a Customer Experience representative to provide excellent service and technical support to merchants. Candidates must have over a year of customer service experience, be bilingual in French and English, and able to work flexible shifts. This role offers paid training, performance-based bonuses, and access to growth opportunities in a hybrid work environment.

Benefits

Comprehensive Total Rewards Program

Performance-based bonuses

Retirement planning support

Growth & development opportunities

Holistic wellness support

Recognition and rewards

Qualifications

• 1+ years of customer service experience, preferably in a contact centre environment.
• Fluent in French and English (reading, writing and verbal) is required.
• Available to work on different shifts including evenings, weekends and holidays.

Responsibilities

• Provide contact centre support to merchant clients through multiple channels.
• Promote products and services to merchants, and identify cross-sell/up-sell opportunities.
• Collect and document information from merchants to provide consistent first response.

Skills

Customer service experience

Fluent in French and English

Computer functionality knowledge

Problem-solving techniques

Job description

Your Moneris Career - The Opportunity

We all know that it feels good to help someone. Why not make it a career and get paid for it?

As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed technical POS troubleshooting and support, detailed financial support for customer's daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross-sell products and services.

Paid training will start on January 26th, 2026. You must be available to attend the full 10 weeks training.

Location: You will be based in our Toronto office, balancing in‑office collaboration with remote flexibility.

Reporting Relationship: You will report to the Team Lead, Customer Service

Your Moneris Career - What you'll do

• Provide contact centre support to merchant clients, (Support Channels may range from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology)
• Promote our products and services to our merchants, and identifying cross‑sell/up‑sell opportunities and sending leads through appropriate channels
• Collect and document information from merchants, while using problem‑solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries
• Achieve individual targets that contribute to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign‑on targets (addition of voice of the customer – customer surveys)

Your Moneris Career - What you bring

• 1+ years of customer service experience, preferably in a contact centre environment
• Fluent in French and English (reading, writing and verbal) is required
• Experience with computer functionality, software and hardware [routers/modems/etc.]
• Available to work on different shifts including evenings, weekends and holidays.

Your Moneris Career - What you get

At Moneris, we believe in empowering you to succeed—personally and professionally. As part of our team, you'll have access to resources, opportunities, and an inclusive environment that supports your development and career.

• Comprehensive Total Rewards Program, including performance‑based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA)
• Retirement planning support, with profit‑sharing programs including company match and a defined contribution pension plan
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
• Recognition and rewards, with company‑wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Hybrid

#OPS-IND

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity‑deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.