Bilingual Customer Service Representative

Assa Abloy Group; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A hardware company in Ontario is seeking a French Bilingual Customer Service Representative to provide exceptional service and support to customers. This role involves managing inquiries, supporting the sales team, and requires fluency in both French and English. Ideal candidates will have over 3 years of related experience and a keen focus on customer satisfaction. This is an in-office position with strong benefits and a supportive team environment.

Benefits

Employer-paid Benefit plan

Competitive Retirement plan

Ongoing training and development

Tuition reimbursement programs

Supportive team environment

Qualifications

• 3+ years' experience in Customer Service or Inside Sales role.
• Industry experience related to Hardware, Building materials, and/or Architectural products is an asset.

Responsibilities

• Act as the dedicated interface for Customer inquiries throughout the quote and order cycle.
• Develop a deep understanding of Customer needs and deliver exceptional service.
• Fulfill all quoting, order entry, and invoice inquiries.
• Provide ongoing communication throughout all order process activities.

Skills

Fluent in English and French (written & verbal)

Customer focus

Technical aptitude for troubleshooting

Proficient with MS Office tools

Strong time management skills

Excellent interpersonal skills

Education

Secondary or post-secondary education

Tools

ERP systems

Job description

Overview

Company: Lawrence and Gallery Specialty Hardware

Reports to: Director of Customer Experience

Location: North York, Ontario

At Lawrence and Gallery Specialty Hardware, a division of ASSA ABLOY Canada, our goal is to deliver the best customer experience by ensuring the highest level of customer service, product quality and on-time delivery.

As the French Bilingual Customer Service Representative, you will be responsible for providing exceptional service and be the point of support for all Customers in the Ottawa and Montreal regions. You’ll also play a strategic role with the Sales team, working on sales and growth initiatives with Customers. In this role you’ll report to the Director of Customer Experience and the CS Team Leader.

Responsibilities

• Act as the dedicated interface for Customer inquiries, providing support throughout the entire quote and order cycle
• Develop a deep understanding of Customer needs and anticipate and deliver exceptional service
• Fulfill all quoting, order entry, and invoice inquiries; follow up on expedited and replacement orders
• Investigate and follow up on order information and related inquiries
• Answer technical inquiries and provide product information and guidance for Customers
• Provide ongoing communication throughout all order process activities, ensuring that Customers are proactively kept informed
• Engage internal and factory resources to assist in providing timely solutions to issues
• Escalate issues in a timely fashion with the Team Leader and Director of Customer Experience, as well as Factory contacts
• Contribute to related sales and growth initiatives and projects with Customers
• Maintain close communications with the Sales team, sharing customer information, updates and suggestions for improvements to better support the Customer

Qualifications

• Secondary or post-secondary education
• Industry experience related to Hardware, Building materials, and/or Architectural products is an asset
• 3+ years’ experience in Customer Service or Inside Sales role
• Excellent working knowledge of ERP systems

Key Competencies

• Fluent in English and French (written & verbal)
• Exceptionally customer focused
• A technical aptitude to assist Customers in troubleshooting and resolving issues
• Ability to use multiple computer systems
• Proficient with MS Office tools
• Strong time management skills and the ability to work in a fast paced environment
• Excellent interpersonal skills with demonstrated success working in a team environment

Physical Demands and Working Conditions

• In-office based position
• Occasional walks on the factory floor

Our Benefits

• Employer-paid Benefit plan
• Competitive Retirement plan
• Ongoing training and development
• Tuition reimbursement programs
• Supportive team environment
• A stable and growing industry!

How to Apply

Interested applicants (internal & external) can apply online at www.assaabloy.com/career

ASSA ABLOY welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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