Bilingual Customer Service Representative

Brunel; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A strategic staffing firm is seeking a Bilingual Customer Service Representative in Ontario. This contract role involves responding to inquiries, resolving issues, and supporting marketing activities. Candidates should have a university degree and at least 2 years of experience in pharmaceutical or customer service. Strong problem-solving and communication skills are essential. This position offers valuable experience in a dynamic environment.

Qualifications

• 2+ years experience in pharmaceutical or customer service.
• Excellent problem solving and communication skills.
• Ability to multitask and adapt to changing conditions.

Responsibilities

• Respond to written and telephone inquiries about products.
• Liaise with other departments to resolve inquiries.
• Participate in customer service and process improvement initiatives.

Skills

Problem solving

Communication skills

Multitasking

Education

University Degree or applicable college diploma

Job description

Overview

Base pay range

CA$60,000.00 / yr - CA$70,000.00 / yr

Direct message the job poster from Brunel

Business Development Consultant, Brunel | Pharmaceuticals | Medical Devices | Food & Beverage

GTA, ON

Introduction

We are hiring a Bilingual Customer Service Representative for our client, Eli Lilly, based in the Greater Toronto Area. The purpose of the Customer Service Representative role is to respond to inquiries from our customers across Canada. This individual will be responsible for enhancing customer relationships by continually seeking customer feedback and working to meet or exceed customer expectations. The Customer Response Center is an integral part of the Customer Operations team. This is a 3-4 month contract position that will require the successful candidate to work a 12:00 PM to 8:00 PM shift, Monday through Friday.

Responsibilities

• Responding to written and telephone inquiries about our products, services and policies
• Liaising with other departments to resolve inquiries, and to obtain product and service updates
• Participating in deployment of marketing activities through service plus mentions and DTC campaign awareness on products and services
• Provide sales support and complete customer escalation investigations
• Participating in customer service and process improvement initiatives
• Order and return processing
• Provide product supply and status updates
• Adverse event and product complaint reporting
• Conduct over the phone device training

Requirements

• University Degree or applicable college diploma
• 2 + years experience in pharmaceutical / customer service
• Excellent problem solving and communication skills
• Multitasking and think on your feet adapatability
• Deliver on specific schedule requirements and teamwork responsibilities

What We Offer

Why apply through Brunel? Finding the next step in your career can be a fulltime job in itself. We manage the process for you : from submitting your resume to coordinating interviews to extending offers and assisting with on-boarding. We’ll get you going while you get on with the job.

About Us

Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Over 45 years, we’ve created a global network of interesting clients and talented individuals working together through a vast array of services.

Seniority level

• Associate

Employment type

• Contract

Job function

• Customer Service

Industries

• Pharmaceutical Manufacturing

What you’ll find here : We’re delivering a concise overview of the role for candidate consideration.

J-18808-Ljbffr