Bilingual Customer Service Agent - Kitch...

BilingualOne; Kitchener; On-site; CAD 42,000 - 50,000; Full time

Job summary

A customer service company in Kitchener is looking for a Bilingual Customer Service Representative. Responsibilities include responding to customer inquiries and maintaining CRM records. Ideal candidates have 2+ years in customer service, excellent communication skills, and are bilingual in English and French. This fully on-site role offers a collaborative environment and potential growth opportunities.

Benefits

Access to an in-building gym

Café and brewery onsite

Professional development opportunities

Qualifications

• Minimum 2 years of current customer service experience.
• Strong computer aptitude and willingness to learn; CRM experience is an asset.

Responsibilities

• Respond to inbound customer inquiries by phone, email, and chat.
• Process and enter orders into the system.
• Maintain accurate records in the CRM system.

Skills

Customer service experience

Bilingual (English / French)

Excellent communication skills

Computer aptitude

Attention to detail

Education

Post-secondary education in Business, Marketing, Commerce, or equivalent experience

Job description

Bilingual Customer Service Representative Wanted in Kitchener!

Position: Bilingual Customer Service Representative

Location: Kitchener, ON – Fully On-Site (No Hybrid Options)

Hours: Monday–Friday, 9:00 AM – 6:00 PM

Salary: $50K

Perks & Work Environment

• Access to an in-building gym, café, and brewery
• Positive, collaborative, and professional team environment

Key Requirements

• Minimum 2 years of current customer service experience (Call Centre, Order Entry, Data Entry)
• Excellent communication skills with professional energy and positive attitude
• Strong computer aptitude and willingness to learn (CRM experience an asset)
• Bilingual (English / French)
• Ability to manage multiple tasks while maintaining accuracy and attention to detail

Responsibilities

• Respond to inbound customer inquiries by phone, email, and chat
• Assist with billing questions, returns, and order adjustments
• Process and enter orders into the system
• Prepare and send quotations to customers
• Research, track, and expedite customer orders as required
• Collaborate with internal teams to ensure customer needs are met promptly
• Maintain accurate records and ensure data integrity in the CRM system

Ideal Candidate Profile

• History of delivering positive, customer-focused service
• Ability to handle complex situations with professionalism and patience
• Accountable, adaptable, and comfortable in a social, team-oriented environment
• Possesses high integrity and strong problem-solving skills
• Able to understand customer needs through experience and data insights
• Post-secondary education in Business, Marketing, Commerce, OR equivalent experience
• 1–2 years of relevant customer service experience

Growth Opportunities

• Paid educational programs and professional development opportunities
• Potential for advancement into more senior roles based on performance