Bilingual Customer Service Agent - 24/7 Facilities Support

BGIS; Markham; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading facility management provider in York Region, Canada, is seeking a Bilingual Customer Service Representative to provide front-line support to clients regarding building maintenance. The ideal candidate must be fully bilingual in English and French and possess strong customer service skills. Responsibilities include handling service requests, maintaining confidentiality, and working in a fast-paced environment. Open availability for shifts is required.

Qualifications

• Must be fully bilingual in English and French.
• Demonstrated ability to learn new processes and tools quickly.
• Ability to work in a fast-paced, multi-client environment.

Responsibilities

• Provides customer service support in English and French.
• Handles inbound service requests and initiates work orders.
• Assesses and assigns priority to service requests.

Skills

Bilingual (English/French)

Strong customer-service orientation

Effective communication

Problem-solving skills

Organizational skills

Education

High school completion plus technical or business course

Job description

A leading facility management provider in York Region, Canada, is seeking a Bilingual Customer Service Representative to provide front-line support to clients regarding building maintenance. The ideal candidate must be fully bilingual in English and French and possess strong customer service skills. Responsibilities include handling service requests, maintaining confidentiality, and working in a fast-paced environment. Open availability for shifts is required.