Bilingual Customer Relations Specialists

Randstad Canada; Calgary; Remote; CAD 46,000 - 51,000; Full time

Job summary

A leading recruitment agency in Calgary is seeking Bilingual Customer Relations Specialists. This full-time, permanent position offers a salary between $46,000 and $50,500, along with extensive training, paid vacation, and advancement opportunities. Applicants must be fluent in English and French, possess strong computer skills, and have customer service experience. Ideal for those wanting to grow in the insurance industry while enjoying a supportive and inclusive work environment.

Benefits

Paid 8 weeks of training

3 weeks of Paid Vacation

Pension plan

Share Ownership Program

Bonus plan

Education reimbursement program $2,000 annually

Career advancement options

Qualifications

• Must have strong computer skills, using multiple screens and systems at the same time.
• Customer service experience or call center experience required.

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service.
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools.

Skills

Strong English communication

Strong French communication

Computer skills

Problem solving

Customer service experience

Ability to work under pressure

Education

High School Diploma

Job description

Overview

Are you interested in working in the Insurance Industry?

Do you speak strong English & French and are passionate about helping people?

Are you looking for Remote work?

You're in luck!

Star Date: October 20th

Advantages

• $46,000 - $50,500 Annual Salary (based on location)
• Full time, Permanent position
• Paid 8 weeks of training
• 3 weeks of Paid Vacation & 3 Paid Personal days
• Rotational Shift Monday - Friday scheduling - Weekends off
• Pension plan
• Able to participate in the Share Ownership Program
• Bonus plan
• Education reimbursement program $2,000 (annually)
• Career advancement options!
• Hours of operation: 8am to 8pm EST

Responsibilities

• Provide accurate responses to existing and new members while maintaining the highest level of customer service
• Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion.

Qualifications

• Strong English & French communication skills
• Must have strong computer skills, using multiple screens and systems at the same time. (Multitasking)
• Strong problem solving skills
• Customer Service experience or Call Center Experience Required
• Able to work under pressure
• High School Diploma Required

Summary

If you're eager to start a career that promises both personal satisfaction and professional growth, this role is ideal for you!

You can directly apply to this posting or email your Resume at [e-mail] with subject line: Bilingual Customer Relations Specialists

Only those selected for interviews will be contacted. Thank you for your interest in this position!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.