Bilingual Customer Experience Specialist - Airport - Permanent Part Time - Proactive Hiring

Air Canada; Quebec; On-site; CAD 60,000 - 80,000; Part time

Job summary

A major airline in Quebec is seeking Customer Experience Specialists to ensure smooth airport operations. This part-time position involves assisting passengers through check-in and providing information, requiring strong customer service skills and the ability to engage with people. Applicants should be available for training and rotating shifts. Exciting benefits include staff travel privileges and health plans.

Benefits

Staff travel privileges

Health and dental benefits

Training and development tools

Qualifications

• Must be available to complete a 5-7 week training program.
• Ability to work rotating shifts, including weekends and holidays.
• Candidates must be eligible to work in Canada.

Responsibilities

• Conduct passenger check-in and issue boarding passes.
• Assist passengers requiring special assistance.
• Move actively throughout the airport to perform assigned tasks.

Skills

Customer service experience

Interpersonal skills

Communication skills

Problem-solving

Ability to lift and assist customers

Punctuality and dependability

Job description

Overview

Location: Québec, QC, Canada (On-site)

Starting Salary: $17.75/hour

Branch: Airports North America

Category: Unionized (UNIFOR)

Job type: Part-Time

The opportunity: Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

Responsibilities

• Conduct passenger check-in, and prepare and issue boarding passes
• Assist pre-boarding passengers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE

Benefits

• Air Canada staff travel privileges for yourself and eligible persons after twenty-eight (28) weeks of service.
• Benefit plans including health and dental for you and your family.
• Training and development tools to help unlock your full potential.

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to walk long distances and stand for long periods
• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
• The ability to work within strict timelines in order to maintain on-time performance
• Ability to adhere to Air Canada’s attendance and grooming standards
• Previous customer service experience with strong interpersonal skills
• Excellent communication and teamwork skills
• Strong ability to solve problems and find solutions, in line with the guidelines and policies
• Safety and security conscious
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

Linguistic Requirements

Priority will be given to candidates bilingual in English and French. Strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Tenure

Employees with twelve (12) months or more in their current role may apply for this position. Unionized employees must refer to the rules of their applicable collective agreement.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted