Bilingual Customer Care Representative

CGI; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading technology and consulting firm is seeking a Client Management professional to provide exceptional service to clients in the financial sector. The role is hybrid, requiring 2-3 office visits per week in Toronto. Successful candidates will possess strong analytical skills and fluency in both French and English. Join a company that values diversity and supports your career growth with innovative solutions.

Qualifications

• Experience in a Call Centre environment.
• Written and verbal communication skills in both French and English are required.
• Strong decision-making and problem-solving skills.

Responsibilities

• Deliver exceptional client experience by resolving client issues promptly.
• Maintain compliance with performance metrics for client communications.
• Leverage Client Relationship Management tools to document actions.

Skills

Analytical Thinking

Business Analysis

Call / Contact handling

Client Management

Detail-oriented

Financial Services

Service Strategy Management

French

Education

Completion of the CSI Estate and Trust Administration Course

Canadian Investment Funds Course

Canadian Securities Course

Tools

MS Office (e.g. Word, Excel)

Job description

Position Description :

CGI is a global business and technology service provider with $11.5B in revenues. CGI is on a mission to help financial services organizations focus on servicing their clients. CGI supports 15 of the top 20 banks worldwide and our top 10 banking clients have worked with us for 26 years on average. Our clients have seen the value and commitment we bring through our products. This is why nearly $1.6 trillion in assets managed through CGI's portfolio management investment fund and asset management solutions.

This role is hybrid and requires you to be in our downtown Toronto office 2-3 times per week - subject to change at any time.

Your future duties and responsibilities

1. Deliver an efficient and exceptional client experience as outlined in the Client Experience Guide ensuring client needs are met by proactively providing clients with quality advice problem resolution and prevention and identifying additional needs as appropriate
2. Take ownership and resolve client concerns at first point of contact.
3. Respect the clients time and Compliance to Schedule expectations while meeting client needs. Work within specified performance metrics for all client communications (verbal or written).
4. Leverage Client Relationship Management tools to document actions and next steps

Required qualifications to be successful in this role

• of Estate / Legal documentation and settlement processes. Ability to review documentation and determine in good order or follow up required for missing documents
• in a Call Centre environment
• oriented strong decision making and problem-solving skills
• written and verbal communication skills in both French and English is required
• to multi-task - adjust to multiple demands and shifting priorities
• of Mackenzie products policies and procedures
• with MS Office (e.g. Word Excel)
• completion of the CSI Estate and Trust Administration Course is an asset
• completion of the Canadian Investment Funds Course / Operations Course and the Canadian Securities Course is an asset
• #LI-AV1

Skills :

• Analytical Thinking
• Business Analysis
• Business Process Analysis
• Call / Contact handling
• Client Management
• Detail-oriented
• Document Management
• Financial Services
• French
• Service Strategy Management

What you can expect from us :

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team one of the largest IT and business consulting services firms in the world.

Required Experience :

Unclear Seniority

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing

Employment Type :

Employment Type : Full-Time

Experience :

Experience : years

Vacancy :

Vacancy : 1