Bilingual Credit Management Resolution Officer (Remote)

Royal Bank of Canada; Winnipeg; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution is seeking a Credit Management Officer in Winnipeg to provide exceptional service by advising clients on payment solutions. Candidates must have strong communication skills and be bilingual in English and French. This full-time role offers flexible hours and opportunities for career development in a collaborative environment.

Benefits

Comprehensive Total Rewards Program

World-class training program in financial services

Excellent career development opportunities

Qualifications

• Proven interpersonal, communication, and problem resolution skills.
• Ability to build rapport with clients while mitigating risk.
• Desire to build exceptional client experiences.

Responsibilities

• Engage with clients through outbound calls about outstanding payments.
• Educate and provide advice on credit solutions and negotiate payment arrangements.
• Help clients respond empathetically to questions and offer solutions.

Skills

Interpersonal skills

Communication skills

Problem resolution skills

Bilingual (English and French)

Negotiation skills

Customer service experience

Job description

Overview

Job Description

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. National Opportunity for qualified bilingual candidates outside of centre locations.

What will you do?

• Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal and business accounts
• Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
• Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed?

Must-have

• Proven interpersonal, communication and problem resolution skills
• Ability to build rapport while offering the right solutions for our clients while mitigating risk
• Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
• Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs-based solutions
• Negotiation skills
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact / Call Centre and in a fast paced financial and / or service industry
• Fluency in Cantonese and / or Mandarin to serve our clients in the community with those language needs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

RBC is committed to supporting flexible work arrangements when and where available, conditional on employees being able to meet with the technological and confidentiality requirements of the role.

Details

Address: 100 Bayshore Dr, Ottawa

City: Ottawa

Country: Canada

Work hours / week: 37.5

Employment Type: Full time

Platform: Personal & Commercial Banking

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-07-04

Application Deadline: 2025-09-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment: At RBC, we believe an inclusive workplace with diverse perspectives is core to our continued growth. RBC strives to deliver a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.