Bilingual Claims Service Advocate (French–English)

Wawanesa Insurance; Montreal; Hybrid; CAD 42,000 - 55,000; Full time

Job summary

A leading insurance provider in Montreal is seeking a Bilingual Claims Service Ambassador. In this role, you will respond to inbound and outbound calls while guiding clients through the claims process. You will need exceptional customer service skills, strong communication abilities, and the capability to handle high call volumes. This position offers a hybrid work environment with flexibility in hours, competitive salary ranging from $42,000 to $55,000, and a commitment to diversity and inclusion. Join a growing team where your contributions are valued.

Benefits

Annual bonus plan

Generous vacation time

Premium free benefits

Pension plan

Qualifications

• 2-3 years of customer service experience required.
• Able to handle large call volumes in a call center environment.
• Detail-oriented with high accuracy in data entry.

Responsibilities

• Provide direction and support to members throughout the claims process.
• Ensure timely communication via voice, digital, and written formats.
• Evaluate information to quantify losses and determine liability.

Skills

Exceptional customer service skills

Bilingualism in French and English

Good investigative and analytical skills

Excellent communication skills

Proficient in Microsoft Office Suite & MS Teams

Job description

A leading insurance provider in Montreal is seeking a Bilingual Claims Service Ambassador. In this role, you will respond to inbound and outbound calls while guiding clients through the claims process. You will need exceptional customer service skills, strong communication abilities, and the capability to handle high call volumes. This position offers a hybrid work environment with flexibility in hours, competitive salary ranging from $42,000 to $55,000, and a commitment to diversity and inclusion. Join a growing team where your contributions are valued.