Bilingual Claims Assistant - Medical (Contract)

RBC; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Mississauga is seeking a Medical Request Team member to support Claims Specialists by managing medical documentation requests. The role requires fluency in French and English, strong problem-solving skills, and proficiency in MS Office. This contract position offers competitive pay, flexible work-life balance options, and opportunities for professional growth.

Benefits

Competitive pay and high‑earning potential

Flexible work/life balance options

Supportive team environment

Qualifications

• Must be fluent in both French and English.
• Previous claims experience considered an asset.

Responsibilities

• Send medical requests and follow up within the service level agreement.
• Manage the Medical Intake mailbox.
• Process invoice payments.
• Update claims systems with accurate information.
• Participate in projects within Life & Health Claims.

Skills

Fluently bilingual in both French and English, written and spoken

Proven problem‑solving skills

Proficient in MS Office – Word, Excel, PowerPoint

Proven ability to multi‑task and balance goals under tight deadlines

Communication

Customer Service

Education

High school diploma

Job description

Job Description

The Medical Request Team (MRT) is responsible for requesting and following‑up on medical documentation on behalf of the Claims Specialists. The MRT plays a key role in the claims process by allowing the Claim Specialist to focus on the adjudication process and not administrative tasks such as obtaining medical documentation. The MRT also handles invoice payments related to medical documentation. Both medical requests and invoice payments arrive as high‑volume tasks with tight turnaround times that must be met.

What will you do?

• Send medical requests and follow‑up on medical requests within the given service level agreement on behalf of the Claims Specialists
• Effectively balance new requests and follow‑ups to keep the team’s task queue manageable and distribute work fairly across all team members
• Manage the Medical Intake mailbox
• Process invoice payments
• Update claims systems with accurate and applicable information, error‑free
• Implement and effectively manage change
• Participate in projects and initiatives within Life & Health Claims

What will you need to succeed?

Must have:

• Fluently bilingual in both French and English, written and spoken
• Proven problem‑solving skills, including the ability to identify additional sources to uncover vital information not otherwise available
• Proficient in MS Office – Word, Excel, PowerPoint
• Proven ability to multi‑task and balance goals and priorities under tight deadlines
• High school diploma

Nice to have:

• Previous claims experience considered an asset

Special Conditions

Please note this is a contract position expiring February 26, 2027. Only applicants fluent in both French and English will be considered for this position.

What's in it for you?

• Competitive pay and high‑earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

• Communication
• Coverage Analysis
• Critical Thinking
• Customer Service
• Decision Making
• Insurance Claims Investigations
• Knowledge of Claims
• Long Term Planning
• Settlement Negotiations

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Contract (Fixed Term)

Pay Type: Salaried

Posted Date: 2025-11-27

Application Deadline: 2025-12-09

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

I Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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