Bilingual Branch Experience Associate – Mandarin & Cantonese

Scotiabank; Markham; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading Canadian bank is seeking a Customer Experience Associate for their Markham location. In this role, you will build strong relationships with customers, deliver exceptional service, and assist with their banking needs. Responsibilities include uncovering customers' needs, processing transactions, and promoting digital banking solutions. Ideal candidates should have proven customer service skills, be comfortable in sales situations, and possess strong technical abilities. A competitive salary and benefits package will be offered.

Benefits

Internal training for career growth

Collaborative team environment

Competitive compensation and benefits package

Qualifications

• Proven customer service skills through work or community involvement.
• Eager to learn and determined to succeed.
• Available to work a flexible schedule.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Contribute to a target-based performance environment.

Skills

Proven customer service skills

Willingness to assist professionally

Comfort in sales situations

Strong technical skills

Job description

A leading Canadian bank is seeking a Customer Experience Associate for their Markham location. In this role, you will build strong relationships with customers, deliver exceptional service, and assist with their banking needs. Responsibilities include uncovering customers' needs, processing transactions, and promoting digital banking solutions. Ideal candidates should have proven customer service skills, be comfortable in sales situations, and possess strong technical abilities. A competitive salary and benefits package will be offered.