Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Timmins; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian retail company in Ontario is hiring a Customer Relationship Contact Centre Representative to manage telephone inquiries from customers. This bilingual role requires fluency in French and English, strong customer service experience, and excellent communication skills. Candidates should demonstrate a passion for providing exceptional customer experiences. The position offers flexible working hours and is committed to diversity and inclusion.

Qualifications

• Fluency in both French and English required.
• Minimum one year of experience in customer service roles.
• Proven ability to process customer inquiries effectively.

Responsibilities

• Protect customer account information.
• Shape positive customer perception.
• Maintain accurate customer information.

Skills

Bilingual communication (French and English)

Customer service experience

Problem solving abilities

Active listening skills

Computer knowledge

Excellent verbal and written communication skills

Job description

A leading Canadian retail company in Ontario is hiring a Customer Relationship Contact Centre Representative to manage telephone inquiries from customers. This bilingual role requires fluency in French and English, strong customer service experience, and excellent communication skills. Candidates should demonstrate a passion for providing exceptional customer experiences. The position offers flexible working hours and is committed to diversity and inclusion.