Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; North Bay; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading Canadian retail and financial services organization is seeking a Customer Relationship Contact Centre Representative. This bilingual role requires excellent communication skills and the ability to handle diverse customer inquiries while maintaining security and integrity of information. The ideal candidate has customer service experience and is passionate about providing exceptional service. Availability for evening and weekend shifts is required.

Qualifications

• Fluently speak both French and English.
• Minimum one year of customer service experience in relevant fields.
• Demonstrated passion for driving an exceptional customer experience.

Responsibilities

• Respond to a wide range of telephone inquiries from customers.
• Protect the integrity and security of customer account information.
• Maintain accurate customer information and service customer needs.

Skills

Bilingual (French and English)

Excellent communication skills

Problem solving

Active listening

Computer knowledge

Customer service experience

Job description

A leading Canadian retail and financial services organization is seeking a Customer Relationship Contact Centre Representative. This bilingual role requires excellent communication skills and the ability to handle diverse customer inquiries while maintaining security and integrity of information. The ideal candidate has customer service experience and is passionate about providing exceptional service. Availability for evening and weekend shifts is required.