Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Greater Sudbury; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian financial services provider is seeking a Customer Relationship Contact Centre Representative in Greater Sudbury. This bilingual role involves responding to member inquiries and requires exceptional communication skills. Ideal candidates will have customer service experience and be fluent in both French and English. The position is subject to various pre-employment conditions, including a reference and a credit check. Join us and support innovative financial solutions for our customers.

Qualifications

• Minimum one year of customer service experience in retail, fast food, hotel, or hospitality.
• Demonstrated passion for driving an exceptional customer experience.
• Aptitude to learn and support basic browser-based functions.

Responsibilities

• Respond to telephone inquiries from credit card members.
• Protect the integrity and security of customer account information.
• Build customer confidence and maintain accurate customer information.

Skills

Fluent in French and English

Excellent verbal and written communication skills

Superior problem solving abilities

Active listening skills

Computer knowledge and experience

Customer service experience

Job description

A leading Canadian financial services provider is seeking a Customer Relationship Contact Centre Representative in Greater Sudbury. This bilingual role involves responding to member inquiries and requires exceptional communication skills. Ideal candidates will have customer service experience and be fluent in both French and English. The position is subject to various pre-employment conditions, including a reference and a credit check. Join us and support innovative financial solutions for our customers.