Bilingual Bank Customer Care Specialist – Ontario

Canadian Tire; Carleton Place; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading Canadian retail company is seeking a Customer Relationship Contact Centre Representative to manage inquiries from credit card members. This bilingual role requires excellent communication skills and a background in customer service. Successful candidates will demonstrate the ability to adapt in a fast-paced environment and maintain customer trust. Join us to be part of a diverse team focused on delivering an exceptional customer experience.

Qualifications

• Minimum one year of customer service experience in retail, fast food, or hospitality.
• Demonstrated aptitude to learn basic browser-based functions.

Responsibilities

• Respond to a wide range of telephone inquiries from customers.
• Maintain accurate customer information.
• Build customer confidence in service.

Skills

Fluent in French and English

Excellent communication skills

Problem-solving abilities

Active listening skills

Computer knowledge

Customer service experience

Job description

A leading Canadian retail company is seeking a Customer Relationship Contact Centre Representative to manage inquiries from credit card members. This bilingual role requires excellent communication skills and a background in customer service. Successful candidates will demonstrate the ability to adapt in a fast-paced environment and maintain customer trust. Join us to be part of a diverse team focused on delivering an exceptional customer experience.