Bilingual Account Representative

Johnston Group Inc.; Winnipeg; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading employee benefits provider in Winnipeg is seeking an Account Representative to deliver exceptional service to clients and partners. This hybrid role requires fluency in English and French, with a focus on effective communication. The successful candidate will manage inquiries and reports while maintaining a high level of professionalism. A strong background in customer service, along with attention to detail, is crucial for this position.

Qualifications

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships.
• Exceptional active listening skills.
• Strong attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service to clients and internal partners.
• Assist with inquiries via phone and email in a professional manner.
• Handle a variety of reports on a weekly and monthly basis.

Skills

Outstanding verbal and written communication skills

Fluency in English and French

Previous experience in customer service

Strong attention to detail and accuracy

Effective problem solving

Excellent time management and organization skills

Strong team player

Job description

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member ofCanada’s Best Managed Companiesand was named one ofManitoba’sTop Employers.We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Account Representative is responsible for providing exceptional customer service to our Maximum Benefit clients, plan administrators, advisors, and internal business partners. The primary focus of this role is to assist our internal and external partners with inquiries via phone and email in a prompt and professional manner while delivering a high level of service.

In addition, this role will also assist with handling a variety of reports on a weekly and monthly basis along with supporting the processing and implementation teams when needed.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French
• Previous experience working in customer service role
• Exceptional active listening skills
• Strong attention to detail and accuracy
• Ability to multitask and handle competing priorities
• Effective problem solving, analytical and resolution skills
• Ability to quickly adapt and be comfortable with change
• Excellent time management and organization skills
• Strong team player and able to work independently
• Insurance industry background is an asset

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at [e-mail] or by phone at 204-786-0421.