Behavioral Health Technician - Virtual Program

The OCD & Anxiety Treatment Center; Canada; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading mental health organization in Canada is seeking a Behavioral Health Technician to join their team. This in-person role involves engaging with clients, providing support during therapy, and maintaining high standards of care. Ideal candidates should have some college education or relevant experience, exhibit strong communication skills, and thrive in a collaborative environment. The position offers comprehensive benefits and opportunities for professional development.

Benefits

Medical, dental, and vision benefits

Company-paid life insurance

Paid time off

Paid specialized ongoing training

Qualifications

• Experience in a related field is preferred.
• Must be punctual and maintain excellent attendance.
• Ability to manage stressful situations professionally.

Responsibilities

• Engage clients through clinical interactions and group facilitation.
• Maintain written documentation such as progress and therapy notes.
• Assist in developing skills and providing validation to clients.

Skills

Team collaboration

Critical thinking

Communication skills

Computer proficiency

Detail-oriented

Education

Some college or related field experience

Bachelor’s degree or equivalent (preferred)

Tools

Google Docs

Microsoft Office

Job description

Evening Hours: The position requires evenings.

• Monday to Friday from 11:00 pm - 8:00 pm.

This is an IN-PERSON Role. You will conduct the virtual programming from our office in South Jordan, UT

The Company You’ll Join

The Company You’ll Join OCD Anxiety Centers has a true passion for bringing help and hope to some of the most underserved clinical populations. We strive to change the lives of individuals and their families who have been suffering from unrelenting anxiety, disturbing and terrifying thoughts, uncontrollable worry, exhausting behaviors and rituals, and avoidance that keeps them from living their lives. We are an evidence-based practice, which means we do what works, we stay up to date with scientific research, and we regularly attend international training to keep us at our very best.

Our Investment in You

• Core benefits: medical/dental/vision, with the company contribution to medical benefit for employee
• Company-paid employee life insurance
• Voluntary benefits
• Paid time off includes 15 days (120 hours) of “Paid Time Off”, 5 days (40 hours) of “Sick Time”, and 9 days (72 hours) “Company holiday” pay
• Paid specialized ongoing training, strengthening your skills, experiences, and connections that will help advance your career

The Purpose of Your Role

The Behavioral Health Technician focuses on learning, creating a positive culture, and productively engaging with the team. They support and ensure clients function safely, effectively, and efficiently while promoting the best quality and output standards. The Behavioral Health Technician collaborates with their team and Behavioral Health Technician Supervisor to ensure the maintenance or treatment fidelity, company policy, procedures, and client satisfaction is met to standards.

Key Performance Indicators (KPIs)

• Zero documentation errors on a weekly basis
• Average Facility Audit Score 90%
• 5-7 hours per day of active facilitation/support on treatment floor (as evidenced by staff evaluation audit)
• Master of BHT competencies within 30-60 days of employment (as evidenced by staff evaluation audit)
• Live the OCD Anxiety Centers values by being an example of positivity, optimism, growth and change within your community of peers (as evidenced by staff evaluation audit).
• Reduce early discharges by a minimum of 10% and ALOS of a minimum of 52 days by ensuring treatment satisfaction
• Demonstrate understanding of the client level system, disorder modules (OCD, BDD, GAD, SAD, Panic, Trauma, and Modules outlined in the Facilitator's guide for DBT and Specialty Skills)
• Demonstrate understanding of the EMR system, how to chart, create notes, outcome measures, upload documents etc.
• Demonstrate understanding of youth clients core concepts, youth safety, parent and family participation, development etc.
• Demonstrate understanding on how to implement, support, and document a behavioral contingency plan and be able to identify if a plan has been discontinued
• Demonstrate ability to effectively facilitate Exposure Groups, DBT Groups, and Specialty Skills Groups, by passing off on each Competency Evaluation Form
• Demonstrate understanding of systematic issues that may be arising that could impact the flow of the floor
• Demonstrate understanding on what a Crisis Response Plan (CRP) is, how it is measured, and how to respond effectively when a client answers YES to ANY of the Safety Questions
• Demonstrate proper techniques for de-escalation, crisis intervention and behavior management
• Demonstrate understanding of the guidelines, and responsibilities of a controlled use key holder, and be able properly manage the red cart items on and off the floor
• Demonstrate understanding of how to use kindles when facilitating a group, and how to properly manage the inventory of kindles on and off the floor
• Demonstrate understanding of the IOP policies for clients outlined in the new client paperwork and the ability to properly address concerns regarding the attendance policy
• Demonstrate how we provide telehealth through Google Meet, when it is appropriate for a client to use telehealth, and how to properly run exposures through telehealth
• Demonstrate understanding when to access a client's general note and when to appropriately write in a client's general note
• Demonstrate ability to promptly notify the therapist of any behavioral, safety, or attendance issues
• Demonstrate how and when to use a coping script to support clients with exposures
• Demonstrate the appropriate time to run exposures in the community and the process the client must follow
• Demonstrate how and when to access, administer and encourage clients to take the weekly survey
• Demonstrate ability to store, audit, and dispose of food exposure items properly

Responsibilities:

• Actively engages clients through clinical interactions, including assisting clients with developing skills and clinical interventions
• Provides high standards of helpful, professional, and caring treatment to all clients by maintaining consistently effective client interactions
• Providers validation in a warm, safe environment and keep clients motivated to work through distress and eliminate neutralizing behaviors
• Facilitates groups within the IOP and helps maintain a professional environment for clients, including collecting homework, clinical documentation, and providing feedback to primary therapists
• Monitors the clients’ daily activities, including implementing the treatment plan
• Effectively manages business resources to maximize benefits for our clients, employees, and the organization
• Plans, organizes, and implements lesson plans for group settings
• Maintains all written documentation such as progress notes, group therapy notes, etc.
• Masters de-escalation techniques and crisis management
• Encourages team engagement and loyalty by effective employee interactions that promote cooperation trust, and respect
• Expands knowledge and skills through supervision and oversight provided by appropriate licensed clinical staff
• Maintains clients satisfaction by developing and practicing OCD Anxiety Center's values and associated behaviors
• Integrates OCD Anxiety Center's mission in all activities, interactions, and decision-making processes
• Adheres to all company policies and procedures
• Presents self in a professional manner
• Maintains a safe and clean environment
• Other duties as assigned

The Skills and Expertise You Have:

• Some college or experience in a related field
• Ability to think critically
• Willingness to work as a team to meet the needs of the business
• Proficient knowledge of computers, including google doc, sheets and other computer software
• Accurate and efficient electronic data entry
• Must be punctual and maintain excellent attendance
• Organized, detail-oriented, takes initiative, and completes job responsibilities independently
• Multitask, problem-solve, interpersonal skills, and strong written and verbal communication skills
• Thrives in a changing work environment including inside, outside, and a noise level
• Physical demands of the job will include sitting at desk or table for extended periods, bending, lifting, and walking

Preferred Qualifications:

• Bachelor’s degree or equivalent experience in a related field

Disclaimer

OCD Anxiety Centers has not designed this job description to contain a comprehensive list of activities, duties, or responsibilities required of the employee. Furthermore, OCD Anxiety Centers reserves the right to change or assign new duties, responsibilities, and activities at any time, with or without notice.

Equal Employment Opportunity Commission (EEOC) statement

OCD Anxiety Centers is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, genetics, disability, political affiliation, personal appearance, family responsibilities, or any other legally protected class under federal, state, or local law. This applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, social, educational, and recreational programs.