Banking Customer Experience Specialist

TD Securities; Woodstock; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Customer Experience Associate in Woodstock. The role involves processing transactions and providing expert advice to customers, ensuring positive experiences. Applicants should possess strong administration and time management skills, along with a high school diploma. Opportunities for career development are provided to help you progress within the organization. Join a team committed to excellent customer service and grow with us in a supportive environment.

Benefits

Health and well-being benefits

Savings and retirement programs

Career development opportunities

Qualifications

• 1+ years of relevant experience preferred.
• Dynamic communicator with established customer experience skills.
• Detail-oriented and able to handle changing priorities.

Responsibilities

• Process financial transactions as per guidelines.
• Identify customer needs and recommend banking solutions.
• Resolve customer concerns using standard procedures.

Skills

Strong administration skills

Organizational skills

Time management

Customer experience skills

Proficient in MS Office

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

A leading financial institution is seeking a Customer Experience Associate in Woodstock. The role involves processing transactions and providing expert advice to customers, ensuring positive experiences. Applicants should possess strong administration and time management skills, along with a high school diploma. Opportunities for career development are provided to help you progress within the organization. Join a team committed to excellent customer service and grow with us in a supportive environment.