Banking Client Experience Specialist

CIBC; Iqaluit; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution is looking for a Client Service Representative in Iqaluit, Nunavut. In this role, you will assist clients with their banking needs, ensuring high-quality service and engagement. The ideal candidate is empathetic, tech-savvy, and motivated to help clients reach their financial goals. This position includes a competitive salary, benefits, and opportunities for career development in a supportive environment that values inclusion and teamwork.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Recognition program

Qualifications

• Ability to engage clients meaningfully and connect them to right solutions.
• Strong problem-solving skills to address client issues while ensuring a positive experience.
• Technology-savvy to guide clients with mobile banking applications.

Responsibilities

• Assist clients with their day-to-day banking needs in a fast-paced environment.
• Ensure high-level client engagement and support throughout their banking journey.
• Work collaboratively to resolve client issues and improve solutions.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Interpersonal Communication

Job description

A leading financial institution is looking for a Client Service Representative in Iqaluit, Nunavut. In this role, you will assist clients with their banking needs, ensuring high-quality service and engagement. The ideal candidate is empathetic, tech-savvy, and motivated to help clients reach their financial goals. This position includes a competitive salary, benefits, and opportunities for career development in a supportive environment that values inclusion and teamwork.