Banking Centre Leader — Client Experience & Growth

CIBC; Courtenay; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading Canadian bank is seeking a dedicated Team Leader in Courtenay to guide a high-performing financial services team. This role requires a client-first approach, leadership in promoting teamwork, and a focus on achieving results. The successful candidate will be responsible for the coaching and development of team members, delivering exceptional service to clients, and fostering community relationships. Enjoy a supportive work environment and benefits aimed at empowering your career growth.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• Experience in leading and coaching high-performing teams.
• Motivated by achieving goals and delivering results.
• Ability to advocate for clients and build deep relationships.

Responsibilities

• Lead a team towards exceptional client experiences.
• Create a culture of teamwork to improve financial service delivery.
• Monitor business performance and implement action plans.

Skills

Banking Operations

Business Development

Client Service

Community Connections

Customer Experience (CX)

Financial Advising

Financial Products

People Management

Performance Monitoring

Results-Oriented

Education

Mutual Funds License (Canadian Securities Course or Investment Funds In Canada)

Job description

A leading Canadian bank is seeking a dedicated Team Leader in Courtenay to guide a high-performing financial services team. This role requires a client-first approach, leadership in promoting teamwork, and a focus on achieving results. The successful candidate will be responsible for the coaching and development of team members, delivering exceptional service to clients, and fostering community relationships. Enjoy a supportive work environment and benefits aimed at empowering your career growth.