B2B CRM/Email Marketing Operations Manager

Stopgap Way; Richmond; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A notable marketing agency is seeking a B2B CRM/Email Marketing Operations Manager based in Central London with hybrid work options. The role focuses on streamlining campaign delivery, monitoring performance, and leading a team. Candidates must have substantial experience with digital projects, particularly in CRM/Email automation. The position offers a salary between £35,000 and £40,000 based on experience, along with opportunities for professional growth.

Qualifications

• Solid experience within a B2B agency managing projects.
• Ability to deliver digital projects including CRM/Email automations.
• Excellent written and verbal communication skills.

Responsibilities

• Streamline campaign delivery management.
• Monitor performance and track KPIs.
• Lead and mentor the Marketing Ops team.

Skills

Project management

Digital campaign management

CRM/Email automation

Data interpretation

Excellent communication skills

Job description

Overview

B2b CRM/Email Marketing Operations Manager role at a leading London Content Agency. Salary £35,000 - £40,000 per annum; Location: Greater London, Central London; Job Type: Permanent. The role is based from Central London with hybrid working (3 days per week).

UK’s leading membership and branded content agency creating award-winning content. They specialise in working with membership bodies, creating magazines, online content, email, podcasts, video, books, infographics and downloads and virtual events.

What you’ll be doing

• Streamline campaign delivery: manage priorities, allocate tasks and ensure deadlines.
• Monitor performance: track KPIs, spot opportunities and push for continuous improvement.
• Stay hands-on when needed: quality control and attention to detail matter here.
• Champion collaboration & learning: create a team culture where people love to work and grow.
• Report on wins & challenges to senior leadership with clear recommendations.
• Keep skills sharp: bring best practices in digital marketing and campaign management into the team.
• Lead & mentor the Marketing Ops team member, holding regular check-ins and supporting career growth.

This is not your typical marketing role; it’s a chance to help build a team, shape CRM/Email processes, and have a visible impact on the agency’s next chapter. This role is based in Central London, with hybrid 3 days per week and salary £35k - £40k depending on experience.

What we're looking for

• Solid experience within a B2B agency team, managing projects.
• The ability to deliver digital projects specifically CRM/Email automations & segmentation, plus video, audio and online content.
• A grounding in marketing and the ability to interpret data.
• The ability to manage a budget.
• Excellent communications skills (written and verbal).

You MUST have the right to work in the UK — visa sponsorship is not available.

About the role and requirements

Ready to step into a role where you can shape the way email marketing gets done? If you’re highly organised and enjoy bringing structure to creative work, this is your chance to make a real difference.

What we’re looking for: experience in CRM/Email automation, campaign management and data interpretation within a B2B agency context.

Other:

• Central London office; hybrid 3 days per week.
• Salary £35k - £40k depending on experience.

Sound like your next move? Apply now!

If this role isn’t what you are looking for, Stopgap covers a wide range of freelance and permanent positions with dedicated sector specialists. It is worth checking our website for all our latest jobs and registering to receive job alerts: https://www.stopgap.co.uk/jobs

Marketing, Digital and Creative Recruitment – Stopgap – Talent With A Spark

Please only apply for this role if you are eligible to work in the UK.

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