AWS Solution Architect

NeuraFlash; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading AI solutions provider is seeking an experienced AWS Solution Architect to ensure customer success in Amazon Connect solutions and lead technical discussions. The ideal candidate will have strong scripting skills, AWS service knowledge, and exceptional communication capabilities. Remote work is available, making it a great opportunity for those looking to make an impact in AI technologies.

Benefits

Flexible work hours

Travel opportunities

Collaborative culture

Celebration of successes

Qualifications

• Experience with building and launching Amazon Connect solutions.
• Experience with hands-on scripting and coding.
• Experience working with outbound dialers and campaign management.

Responsibilities

• Ensure customer success in Amazon Connect solutions.
• Conduct technology assessments and audits.
• Lead discovery for customers and build ROI for projects.

Skills

Building integrations across WFM, CRM, and contact center solutions

Communication protocols and APIs (WebRTC, SIP)

Scripting/coding skills (Python, Java, C#, .NET, Node.js)

Communication and presentation skills

Troubleshooting and debugging skills

Cloudformation knowledge

AWS services and cloud architecture

Salesforce knowledge

Education

AWS Developer Associate Certification or Professional

AWS Solution Architect Certification or Professional

Tools

Automation tools (Jenkins, GitLab CI/CD, CodeDeploy)

Contact Center architecture knowledge

Job description

At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. We craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you’re developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash is the place for you.

AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
• Facilitate business process reviews to identify customer requirements and processes
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
• Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
• Drive best practice contact center design into each and every aspect of solution delivery
• Effectively manage all aspects of project and customer communications
• Deliver customer end user training and documentation
• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
• Lead vision and strategy discussions with contact center and customer service leadership and management

QUALIFICATIONS:

• Experience building integrations across WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
• Strong troubleshooting and debugging skills
• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
• Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
• Contact Center architecture knowledge
• Experience in technology/software sales, pre-sales, or consulting
• Advanced knowledge of AWS services and cloud architecture
• Salesforce knowledge and familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
• Experience with WorkForce Management solutions
• Experience working with outbound dialers and campaign management
• Knowledge of software development methodologies such as Agile and Scrum
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional

What’s it like to be a part of NeuraFlash?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
• Travel: Travel may be required for certain roles, with an anticipated travel commitment up to 25%.
• Flexibility: We value trust and good work over strict hours. We support personal needs and a culture of understanding.
• Collaboration: You have a voice here. Our executive team holds town halls and company meetings to address questions and suggestions.
• Celebrate Often: We value hard work and also celebrate successes together.

Location: NeuraFlash supports flexible work locations. Office-based roles may be based in our hub locations in the United States. Remote options are available for US-based employees, and for Canada, India, and Colombia regions as applicable.

NeuraFlash is an equal opportunity employer. We do not discriminate on the basis of protected status in any recruitment or employment practices.