Automotive Collision Field Operations Manager

CSN Collision; Vaughan; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading collision repair company is seeking a Field Operations Manager for Ontario region. The candidate must have at least 5 years of management experience in the collision repair industry and 3 years of estimating experience on Canadian systems. This remote role involves travel for in-person meetings and requires excellent communication skills. Competitive salary and benefits are offered.

Benefits

Competitive salary and bonus program

Comprehensive benefits package

Career growth opportunities

Qualifications

• Minimum 5 years of management experience in the collision repair industry.
• Minimum 3 years' estimating experience on Canadian industry estimating systems.
• Must have a valid driver's license.

Responsibilities

• Primary point of contact for CSN Licensees in the Ontario region.
• Meet with each store quarterly to ensure performance.
• Lead regional meetings and assist with CSN annual conference.

Skills

Management experience in collision repair

Estimating on Canadian industry systems (Audatex & Mitchell)

Great communication skills

Education

Post-secondary or trade school education in business or related field

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like‑new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Summary

The Field Operations Manager is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the Ontario region.
• Understand store needs and work with the FOM-Team Lead, or other CSN departments, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; topics include overall business growth and performance, insurance program performance, utilization of vendors, marketing programs, software, training, and other components of the CSN System, new CSN initiatives, and the review of outstanding or new issues.
• Identify one or two strategic action items and expected timing.
• Lead virtual and in‑person regional meetings (up to three times per year) and assist with the CSN annual conference.
• Collaborate with the FOM-Team Lead to identify strategies to help licensees maximize CSN System benefits.
• Coordinate with other CSN teams to execute identified strategies or suggest changes to the CSN System.
• Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training, develop content, and record micro trainings.
• Report progress and activity to the FOM-Team Lead monthly, including summaries on: cases and action items older than 30 days, challenges engaging with stores, and KPI performance vs. targets.

Qualifications: Education and Technical Skills

• Minimum 5 years of management experience in the collision repair industry.
• Post-secondary or trade school education with a focus in business or field related to the collision repair industry is an asset.
• Minimum 3 years’ estimating experience on Canadian industry estimating systems (Audatex & Mitchell).
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating.
• Must have a valid driver’s license.

Travel requirements

• Remote role with travel to meet stores in Ontario, attend industry events, and training meetings; based in and around Vaughan is possible.
• In-person meetings with CSN Licensees are expected to represent 40%–50% of work time, with 20–30 days per year requiring overnight stays.
• Successful candidate will work from a home office and have access to a personal vehicle (vehicle allowance provided for use, maintenance and insurance).

Benefits

• Competitive salary and bonus program.
• Competitive benefits package.
• Opportunity to grow, develop and manage your career path.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.