Automotive Collision Field Operations Manager

CSN Collision; Guelph/Eramosa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading auto repair company in Ontario seeks a Field Operations Manager to act as the primary support contact for Licensees. This role involves regular store visits, leading meetings, and ensuring effective use of business operations tools. The ideal candidate will have significant management experience in the collision repair industry and estimating proficiency on Canadian systems. Competitive salary and bonus are offered, along with opportunities for career growth.

Benefits

Competitive salary and bonus program

Comprehensive benefits package

Career development opportunities

Qualifications

• Minimum 5 years of management experience in the collision repair industry.
• Minimum 3 years’ estimating experience on Canadian industry estimating systems (Audatex & Mitchell).
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating.

Responsibilities

• Be the primary point of contact for CSN Licensees in the Ontario region.
• Meet with each store quarterly to ensure effective use of the CSN System.
• Lead virtual and in-person regional meetings and assist with the CSN annual conference.

Skills

Management experience in the collision repair industry

Estimating experience on Canadian industry estimating systems

OEM procedural lookup experience

Valid driver's license

Education

Post-secondary or trade school education related to collision repair industry

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Summary

The Field Operations Manager – Southern Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools.

Responsibilities

• Be the primary point of contact for CSN Licensees in the Ontario region.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; topics include: overall business growth and performance, performance on insurance programs, utilization of vendors, marketing programs, software, training, and other CSN System components, new CSN initiatives, review of outstanding issues (including non-urgent issues), and identification of one or two strategic action items with expected timing.
• Lead virtual and in-person regional meetings (up to three times per year) and assist with the CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees maximize CSN System value.
• Collaborate with other CSN teams to execute identified strategies or suggest additions/changes to the CSN System.
• Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead as needed and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training by developing content and recording micro trainings.
• Report progress and activity to the FOM-Team Lead monthly, including summaries on: cases and action items older than 30 days, challenges engaging with stores, and KPI performance vs targets.

Qualifications

• Minimum 5 years of management experience in the collision repair industry.
• Post-secondary or trade school education with a focus in business or a field related to the collision repair industry is an asset.
• Minimum 3 years’ estimating experience on Canadian industry estimating systems (Audatex & Mitchell).
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating.
• Must always have a valid driver’s license.

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, and training meetings.
• In-person meetings with CSN Licensees are expected to represent 40%-50% of the employee’s time with 20–30 days per year requiring overnights.
• Successful candidate will be required to work out of their home office and have access to a personal vehicle (a vehicle allowance will be provided to cover use, maintenance and insurance).

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The opportunity to grow, develop and manage your career path.

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow. As CSN continues to grow, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.