Auto Claims Specialist I

ICBC; Prince George; Remote; CAD 40,000 - 50,000; Part time

Job summary

A leading insurance company in British Columbia is seeking a Part-Time Auto Claims Specialist I. This role requires exceptional customer service skills to assist individuals reporting claims. Responsibilities include initiating claims and supporting customers through the claims process. Ideal candidates will have a background in customer service and possess strong communication abilities. Flexible scheduling is essential, with remote work arrangements available.

Benefits

Competitive salary

Comprehensive benefits

Collaborative work environment

Qualifications

• Minimum of 2 years of proven customer service experience.
• Genuine passion for helping others.
• Strong verbal and written communication skills.
• Ability to handle emotionally sensitive situations.
• Confident promoting company products with a positive attitude.

Responsibilities

• Initiate claim files and gather information.
• Resolve straightforward claims at first contact.
• Direct customers to appropriate teams for further assistance.
• Maintaining customer relationships.

Skills

Customer service experience

Empathy

Strong communication skills

Multitasking

Typing speed

Data entry speed

Call centre experience

Job description

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.

Closing date : September 22 2025

Position Highlights

Were looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role youll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. Youll handle tasks such as initiating claim files gathering first notice of loss information and resolving straightforward claims at first contactor directing them to the appropriate team for further assistance.

Position Requirements

• Minimum of 2 years of proven customer service experience in industries such as call centers insurance phone / internet providers financial services or similar fields
• A genuine passion for helping others and building strong trusted customer relationships
• Comfort handling emotionally sensitive situations with empathy and professionalism
• Strong verbal and written communication skills to connect with customers via phone and email
• Excellent multitasking time management and adaptability in a dynamic environment
• Confident promoting company products and services with a positive professional attitude
• Minimum typing speed : 35 WPM with 90% accuracy
• Minimum data entry speed : 5500 keystrokes / hour with 95% accuracy
• Ability to score 75% or higher on a Call Centre Listening Evaluation
• Thrive in a fast-paced high-volume setting
• Previous call centre experience is a plus
• A valid Class 5 drivers license with a clean driving record

Shift Availability

Our contact centre operates 7 days a week Monday through Sunday. We assign shifts based on business needs so flexibility with scheduling is important.

Training : This position requires mandatory in-office training for a period of nine weeks from November 3rd to January 9th. Training will be Monday through Friday and is paid. Attendance in person is required for the entire duration of the training period

About us :

At ICBC its our job to make sure the car insurance system works people living in British Columbia today and in the future. If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers partners and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative : We include different perspectives to reach our common goals.
• Supportive : We seek to understand to meet diverse and evolving needs.
• Straightforward : We simplify the complex to make things easier.
• Knowledgeable : We gain knowledge through experience and learning to make informed decisions.

Work arrangements defined

• Remote you will work remotely from within British Columbia with one required visit to your primary office per month.

#IND1

Required Experience :

Unclear Seniority

Key Skills

Mechanic Experience,Brake Repair,Suspension Experience,Mechanical Knowledge,Alignment,Auto Body Repair,Automotive Diagnostics,Automotive Repair,Shocks & Struts,Mentoring,Stocking,Automotive Service

Employment Type : Full Time

Experience : years

Vacancy : 1