Audio-Visual Service Technician - Corporate support

PSSL ProSound and Stage Lighting; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global leader in live productions seeks a Technical Service Specialist in Toronto, Ontario. The role focuses on providing technical support and solutions to meet customer needs, requiring 3-5 years of experience and knowledge of sound and video equipment. Candidates should have strong interpersonal skills and the ability to work under pressure. Competitive compensation, training opportunities, and a supportive work environment are offered.

Benefits

Competitive compensation

Group insurance plan

Corporate savings plan

Training and career advancement opportunities

Employee assistance program

Qualifications

• Must hold a driver's license to travel to different clients.
• Knowledge of networking is essential.
• Basic knowledge of home automation and videoconferencing systems is required.

Responsibilities

• Provide technical service to customers' needs.
• Document work performed in the ticketing tool.
• Develop excellent business relationships with customers.

Skills

Electronics Engineering Technology or equivalent experience

3 to 5 years of experience in a similar position

Knowledge of consumer and commercial sound, video and lighting equipment

Interpersonal skills and ability to communicate with clients

Strong ability to work under pressure and adapt to changes

Education

Electronics Engineering Technology or skilled trade

Tools

Microsoft Office

Crestron

Polycom

Zoom

DMX lighting systems

Job description

Why Solotech?

To take your career to the next level! As a global leader inlive productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals.Our ambition?To deliver spectacular experiences worldwide. Recognized as one ofMontreal's Top Employers,join us and become part of a unique story that has been shining for over 45 years!

Your day will look like this:

• Provide technical service to customers’ needs with courtesy and diligence to meet their expectations;
• Provide replacement solutions in an attempt to make a system functional despite equipment failure;
• Listen to and understand customers' needs;
• Identify and investigate the problem on the client's site;
• Present the solution to the client;
• Provide technical support on site and over the phone to customers and technicians to help them resolve problems;
• Document work performed in the ticketing tool;
• Update customer and internal documentation at Solotech, in accordance with the modifications made on site;
• Provide technical support;
• Answer technical questions from customers;
• Write reports on the execution of the work;
• Provide recommendations and perform maintenance and parts replacement;
• Develop excellent business relationships with customers:
  • Act as a strategic advisor to customers;
  • Ensure customer satisfaction by being proactive to their needs;
• Collaborate with multiple stakeholders to provude best customer service.

Your profile:

• Electronics Engineering Technology or a skilled trade in Electronic Service Technician, Information Technology (IT), or equivalent experience.
• 3 to 5 years of experience in a similar position;
• Hold a driver's license in order to be able to travel to different clients; (Vehicle provided for travel needs);
• Knowledge of consumer and commercial sound, video projection and lighting equipment;
• Have a basic knowledge of home automation systems (Crestron, AMX), videoconferencing systems (Polycom, Tandberg, Zoom, Teams), lighting systems (DMX, LightJockey, ETC, Strand), and digital audio processing systems (SymNet, Soundweb, Biamp , QSC);
• Knowledge of networking;
• Knowledge of the Microsoft Office suite;
• Hold an ASP construction card (an asset);
• Be available and open to work on atypical schedules, depending on the project (early in the morning or in the evening as per the client's needs);
• Have completed a working at height training (an asset);
• Interpersonal skills and ability to communicate directly with the client;
• Provide excellent customer service;
• Enjoy teamwork and collaboration;
• Strong priority management skills and respect of tight deadlines;
• Strong ability to work under pressure and ability to adapt to change;
• Demonstrates autonomy and resourcefulness when working with little information.

Our offer to you:

• Competitive compensation and group insurance plan
• Corporate savings plan with employer contribution
• Opportunities for training and career advancement
• Reimbursement of professional and development fees
• Employee assistance program to ensure personal health and well-being.

Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!
Find out more at: www.solotech.com

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Solotech is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.