Associate Manager

RALPH LAUREN; Mirabel; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading fashion retailer in Mirabel, Quebec seeks an Associate Manager to support the General Manager in operational excellence, talent development, and enhancing customer experience. This role involves analyzing business trends, managing store processes, and building positive relationships with customers and staff. Ideal candidates will have retail management experience and strong business acumen, with flexibility for a varied schedule.

Qualifications

• Retail management or high-volume specialty store experience preferred.
• Proven track record of building customer relationships.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Support General Manager in business trend analysis.
• Educate team on sales and profit performance tools.
• Manage store processes including inventory control.
• Champion new selling techniques to drive results.

Skills

Retail management experience

Customer relationship management

Business acumen

Communication skills

Education

College degree or equivalent

Job description

Summary

The Associate Manager supports the General Manager in strategic planning and execution to ensure a profitable store while maintaining brand standards. This role acts as a key decision maker in the absence of the General Manager and focuses on operational excellence, talent development, and customer experience.

Responsibilities

• Support General Manager in analyzing business trends and developing store initiatives
• Educate team on sales and profit performance tools and resources
• Create and uphold a consistent customer experience aligned to brand expectations
• Assist in client development strategy and lead community outreach
• Execute talent strategy and participate in recruitment and networking
• Provide coaching, feedback and development opportunities to staff
• Manage store processes including inventory control to achieve shrink goals
• Champion use of technology and new selling techniques to drive results
• Ensure sales floor and store standards exceed expectations

Requirements

• College degree or equivalent is a plus
• Retail management or similar high‑volume specialty experience preferred
• Proven track record building and maintaining positive customer and team relationships
• Strong business acumen with planning and prioritization skills
• Ability to operate register and perform physical tasks including lifting up to 30 lbs and standing for multiple hours
• Ability to work a flexible schedule including days, evenings, weekends and occasional travel
• Effective communication skills with customers and store personnel