Assistant Store Manager

GUESS?, Inc.; Quebec; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading fashion retailer is seeking an Assistant Manager in Quebec City. This role involves overseeing the customer experience, leading through staff training, and achieving sales and profitability goals. Ideal candidates will have experience in sales management, high standards in customer service, and the ability to handle operational tasks effectively.

Qualifications

• Minimum two years of experience driving sales and profit results.
• Proficiency in personal computer use and detailed report analysis.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Responsibilities

• Oversee customer experience and staff training.
• Ensure high standards of customer service and visual merchandising.
• Meet or exceed profitability expectations for the store.
• Implement loss prevention measures and policy compliance.

Skills

Customer service excellence

Sales leadership

Visual merchandising

Training and development

Multitasking

Education

High school education or equivalent

Job description

Overview

The Assistant Manager is responsible for overseeing the customer experience, training and development of the store staff, leading by example on the selling floor, and maintaining the store standards on the selling floor and stockroom.

Reports To

Store Manager

Supervises

Assists management with all sales associates, desk associates, and stock associates

Essential Functions

People Development

• Training Completion: Ensure all associates complete training per company guidelines.
• Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.

Customer Experience

• Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
• Visual Merchandising: Maintain all visual merchandising standards, directives, promotions, and ensure overall cleanliness and organization of the sales floor and stockroom.

Drive Sales & Profitability

• Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.

Operational Effectiveness

• Payroll Management: Meet all payroll expectations.
• Loss Prevention: Control company assets by meeting all loss prevention measures.
• Policy Compliance: Execute and comply with all company policies and procedures.

Additional Responsibilities

• Decision Making: Use sound judgment when making decisions.
• Communication: Maintain excellent communication skills.
• Integrity & Respect: Act with integrity and respect.
• Adaptability: Adapt to changes required by the business.
• Multitasking: Ability to handle multiple tasks simultaneously.
• Additional Duties: Assume and complete other duties as assigned by the supervisor.

Job Requirements

• Minimum two years of experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
• Proficiency in personal computer use and detailed report analysis.
• High school education or equivalent preferred.
• Ability to perform heavy lifting in excess of 30 pounds.
• Ability to stand for a minimum of eight hours during scheduled shifts.

Brand

GUESS

Store

5919

Store Address

5401 Boulevard Des Galeries, #169 - Quebec City, QC G2K1N4