Assistant Manager, Food services

Compass Group North America; Montreal; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading foodservice and support services provider in Montreal seeks an Assistant Manager to oversee residential dining operations. The role involves training staff, ensuring customer service excellence, and handling administrative duties. Successful candidates will have solid supervisory experience, strong problem-solving abilities, and excellent communication skills. This position requires a flexible schedule, including evenings and weekends, to accommodate operational needs while fostering a positive dining experience.

Qualifications

• Solid supervisory experience required.
• Excellent judgment for problem-solving necessary.
• Customer service excellence is a key requirement.
• Detail-oriented with the ability to thrive in a fast-paced environment.
• Strong computer skills, particularly in MS Office are needed.
• Flexible work schedule needed, including evenings and weekends.

Responsibilities

• Assist the Manager in overseeing residential dining operations.
• Develop and monitor staff meal and break schedules.
• Train and lead a team to provide excellent customer service.
• Monitor catering orders and perform weekly invoicing.
• Conduct administrative duties including cash register readings.
• Ensure compliance with quality assurance and health safety programs.

Skills

Solid supervisory experience

Customer service excellence

Strong communication skills

Detail-oriented

Strong proficiency in MS Office

Judgment for problem-solving

Job description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job.

Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy‑eating solutions. Click here to view our Team Member video!

Job Summary

The Assistant Manager works with the Manager and the team to successfully manage residential dining operations. This position reports to the Manager and is responsible for overseeing the unit.

Now, if you were to come on board as one of our Assistant Managers, we’d ask you to do the following for us:

• Help the Manager oversee the residential dining operations.
• Develop and monitor a meal and break schedule for the staff that does not interfere with customer service.
• Train, develop and lead a team of associates capable of providing great customer service.
• Monitor and organize catering orders with weekly invoicing.
• Perform administrative duties, including: cash register readings, orbit, inventory, banking, ordering and the administration of the “Be a Star Program.”
• Be accountable for client and customer relationship building.
• Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs.

Qualifications

Think you have what it takes to be our Assistant Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Solid supervisory experience.
• Mental ability to provide excellent judgment for problem‑solving and strong arithmetic skills.
• A passion for Customer Service excellence.
• Detail‑oriented and thrive in a fast‑paced environment.
• Solid team player with an emphasis on customer‑service.
• Strong supervisory skills and the proven ability to motivate, lead and coach staff.
• Superior client relationship skills.
• Excellent communication skills (written and verbal).
• Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.)
• Able to accommodate a flexible work schedule (including evenings and weekends).

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.