Assistant Information Technology Generalist - Casual

Regina Open Door Society; Regina; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local non-profit organization in Regina is seeking a Casual Assistant Information Technology Generalist to support daily computer operations and provide deskside assistance. This role demands basic IT knowledge, strong communication skills, and the ability to multitask. Responsibilities include troubleshooting technology issues, maintaining documentation, and ensuring IT security compliance. The position is part-time for a total of 220 hours, starting January 5th, 2026, with a pay rate of $26.04 per hour.

Qualifications

• Must have 2 to 3 years' experience working with various technologies.
• Demonstrated knowledge of customer services principles.
• Clean Police Record check/Clean Vulnerable Sector check.

Responsibilities

• Troubleshoot basic technology issues and applications.
• Install and configure computer applications and hardware.
• Conduct internal audits of compliance to RODS' Privacy Policy.

Skills

Basic knowledge of IT environments

Comfortable learning new applications

Strong communication skills

Ability to multitask

Education

Certificate in IT from recognized institution

Tools

Microsoft Office Applications

Job description

Mission Statement

Staff of the Regina Open Door Society (RODS) must at all times operate within the mandate of service to provide settlement and integration services to refugees and immigrants in Regina. RODS is committed to meeting the needs of newcomers by offering programs and services to enable them to achieve their goals and participate fully in the larger community.

The Regina Open Door Society is committed to fostering a work environment that values diversity, equity, and inclusion. We actively seek candidates who share these values and contribute to our diverse community. Our aim is to eliminate barriers to employment, ensuring that all qualified individuals have the opportunity to join our team. Our facilities are fully accessible, accommodating the needs of all individuals.

We are located in the City of Regina on Treaty 4 land, which is recognized as the traditional territory of the nêhiyawak/Cree, Nahkawē/Saulteaux, Anihšināpēk, Dakota, Lakota, Nakoda, and the homeland of the Métis Nation.

Position Summary

The Casual Assistant Information Technology Generalist works in partnership with the full time IT Generalist and RODS' outsourced IT provider to support the efficient day-to-day operation of computer systems and applications in a secure environment. The Casual Assistant IT Generalist provides deskside assistance and technology, training and procurement support to management and other staff and keeps up-to-date inventory and documentation of RODS hardware, software, IT resources/licenses, and security roles. The Casual Assistant IT Generalist also decommissions old technology hardware.

Qualifications/Requirements

This individual must possess a basic knowledge of IT environments, IT security, computer trouble‑shooting, relational databases, and procurement. They must also be comfortable learning new applications and processes. They will have a strong ability to communicate and work well in a both team and autonomous settings with little supervision while working for the greater good of the organization and clients.

• Certificate in IT from recognized institution;
• 2 to 3 years' experience working with various technologies and basic troubleshooting;
• Demonstrated knowledge of all Microsoft Office Applications;
• Demonstrated knowledge of customer services principles and practices;
• Demonstrated ability to multitask in a dynamic environment;
• Clean Police Record check/Clean Vulnerable Sector check.

Competencies

• Knowledge of operating systems, computer hardware, relational databases and commercial software applications.
• Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure and maintain hardware and software components.
• Ability to actively listen, paraphrase and ask precise questions in order to clarify and understand information being received.
• Ability to diagnose technical problems in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable timeframe.
• Ability to orally explain or present (technical) information to a wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner.
• Ability to demonstrate and promote the use and value of new technology, programs and services in a manner that creates understanding, captures interest and enhances users' computer skills.
• Ability to work independently and participate as a team member to meet the needs of co-workers and to build productive, positive work relationships.
• Ability to independently prioritize and organize one's own workload to meet tight deadlines and successfully complete projects in a changing environment.
• Ability to guide and coach a diverse group of employees, that results in a team that can meet its goals and objectives, while maintaining a healthy, productive, respectful and safe work environment that is free of discrimination.
• Ability to continually learn and actively pursue opportunities to increase knowledge by reading, learning from other experts, and taking courses/webinars, and look for opportunities to practice a new skill and apply it effectively.
• Ability to ensure there are adequate technical and organizational safeguards to protect the continuity of IT infrastructure services by the implementation of IT security principles, methods, practices, polices and tools that are used in securing IT resources including information and operations security, physical security, and methods to deal with security breaches.

Duties and Responsibilities

The efficient day-to-day operation of RODS' culturally diverse organization is maintained through a collaborative approach with the Executive Director, managers and staff through consensus based decision making. The Casual Assistant Information Technology Generalist's responsibilities will include:

Monitor and maintain technology to ensure maximum efficiency:

• Troubleshooting basic technology issues and applications;
• Maintaining log and/or list of required repairs and maintenance;
• Installing and configuring computer applications and hardware;
• Dealing with password issues;
• Staying current with system information and updates;
• Rapidly establishing a good working relationship with co-workers and other professionals (ie. IT technicians);
• Forwarding high-level IT issues to RODS' outsourced IT provider.

Monitor and maintain IT security to ensure maximum security:

• Providing training to RODS staff of RODS' Privacy Policy & Security Guidelines;
• Scanning other agencies' IT security policies and suggest improvements to RODS' safety and security policies and procedures;
• Conducting internal audits of compliance to RODS' Privacy Policy & Security and Safety Guidelines;
• Monitoring IT security reports and follow-up on concerns;
• Maintaining IT security logs.

General technological support:

• Creating and maintaining current and accurate inventory of technology hardware, software and resources;
• Writing instructional manuals of computer applications, as needed;
• Providing individual training and support of applications on request;
• Providing orientation to new users of existing technology and applications;
• Researching current and potential resources and services, and making recommendations;
• Training staff about potential uses of existing technology and applications;
• Costing and procuring RODS hardware/software/licenses and cell/smartphones;
• Supporting Central Administration & Finance Manager on large IT projects.

• Assists in the decommissioning old technology hardware.

Other duties, as requested by manager.

Working Conditions

Work is performed primarily in a standard office environment with extensive employee and public contact and frequent interruptions. Primary functions require sufficient physical ability and mobility to work in an office setting and transport objects such as CPUs/printers/etc.

Total hours available is 220 hours.

Hours of work: Casual Monday to Friday, anytime between 8:00 AM to 4:30 PM with a one‑hour unpaid lunch break. Commencing January 5th, 2026 ending March 31, 2026. The closing date is December 19, 2025.

Salary Level/Classification

Admin 2

$26.04 per hour