Assistant Housekeeping Manager

Spirit Ridge; Osoyoos; On-site; CAD 40,000 - 55,000; Full time

Job summary

A luxury hotel resort in Osoyoos is seeking a Housekeeping Supervisor to lead and coordinate housekeeping operations. In this role, you will manage a team, conduct inspections, and ensure exceptional cleanliness standards are met. Ideal candidates will have at least 2 years of progressive experience in hotel housekeeping, be well-organized, and possess strong interpersonal skills. Flexibility to work evenings and weekends is essential. This position offers an opportunity to foster a positive team environment and deliver outstanding guest service.

Qualifications

• Minimum of 2 years of progressive experience in a hotel housekeeping department.
• Professional, organized, with excellent attention to detail.
• Must be flexible to work evenings and weekends.

Responsibilities

• Assist Executive Housekeeper in directing housekeeping activities.
• Manage and coordinate a team of room attendants and supervisors.
• Conduct regular inspections of guest rooms and public spaces.

Skills

Leadership

Attention to detail

Interpersonal skills

Guest service

Education

Post secondary schooling in Hospitality

Tools

Microsoft Office

Job description

Reporting to our Executive Housekeeper & Housekeeping Manager, the duties are as follows:

• Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• Manage and coordinate a team of room attendants, supervisors, houseperson’s, public spaces attendants, pool attendants, laundry attendants and night cleaners.
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Conduct regular inspections of guest rooms and public spaces ensuring cleanliness standards as well as safety guidelines are met.
• Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
• Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
• Assist Front Office to oversee any emergency situations that may take place during the shift.
• Assist in training, onboarding, performance reviews, scheduling, and labour management and maintaining supply inventory at the direction of the Executive Housekeeper.
• Maintain a high level of professionalism, providing exceptional guest service.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Trains, supervises, motivates and coaches supervisors and attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• From time to time, some cleaning of rooms may be required.

Qualifications:

• Minimum of 2 year progressive experience in a hotel housekeeping department required.
• Post secondary schooling in Hospitality preferred
• Proficiency in Microsoft Office programs, as well as Internet systems
• Previous experience training new colleagues in a housekeeping department.
• Must be a self-starter with demonstrated leadership ability fostering a positive team environment
• Professional, well organized, with excellent attention to detail.
• Strong Interpersonal skills required.
• A polished approach to guest service and colleague interactions
• Must be flexible to work as business levels dictate, including evenings and weekends. Ability to stand and walk for long periods of time.
• Moderate lifting is required in the role when assisting team members.
• Must be eligible to work in Canada.

Source: Hospitality Online