Assistant General Manager

David Lloyd Leisure; Farnham; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading health and fitness organization is seeking an Assistant General Manager to lead operations and enhance member experience in Farnham, Canada. The role involves managing a large operational facility, ensuring compliance with health and safety regulations, and driving club targets. Candidates should have a background in operational management, a passion for customer service, and experience in financial planning. This position offers a range of benefits, including performance bonuses and club memberships.

Benefits

33 days holiday

Free Club Membership for family

Discounts on products

Unlimited 50% discount on food and drinks

Learning and Development Opportunities

WagestreamApp for on-demand payment

Benefits Suite

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading diverse functions with variable challenges.
• Passion for customer service excellence.

Responsibilities

• Lead club targets and enhance member experience.
• Ensure compliance with health & safety regulations.
• Drive club operations and achieve cost control.

Skills

Customer service passion

Operational management experience

Financial planning

Job description

Would you like to join the largest Health and fitness operator in Europe, working with a passionate driven team with the will to win?

At David Lloyd we are enjoying a sustained period of growth which will see us open amazing new clubs in the UK and Europe.

Our Assistant General Managers are people-focused and have full accountability in leading and operating a successful DL Club and giving our members an excellent experience every day, 7 days a week. You will work closely with the General Manager to implement strategies to drive club targets and member experience, alongside ensuring a smooth operation making sure day to day health & safety and compliance regulations are adhered to for everyone in the club.

So, what do you get from us?

As part of our management team, you will eligible to participate in the David Lloyd Club management bonus scheme and also enjoy a great range of benefits including :

• 33 days holiday (including Bank Holidays)
• Free Club Membership* for you and your family
• Discounts on our products such as Swimming / Tennis Lessons and Personal Training.
• Unlimited 50% discount on food and drinks
• Learning and Development Opportunities.
• WagestreamApp allowing you to be paid on demand
• Benefits Suite

What do we need from you?

• Experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable depts. – desirable.
• Experience of financial planning and management.
• Passionate about customer service.

How will I be measured?

• Delivering individual personal objectives set by the GM.
• Observing you and your team's delivering fantastic service and engagement with members.
• Observing you and your team's speed and efficiency in reacting to incidents, issues or complaints.
• Key KPI’s to include % of Frozen members, Usage % Penetration of monthly members, Customer Satisfaction, In-club income per member and EBITDARR.
• Achievement of cost control and budgets.
• Compliance to the DL Clubs ways of working and Children’s Safety Guide for all products and services.
• Monthly club visits from Regional Manager and / or any other Club Support visitors.

Up for the challenge? We would love to hear from you!

You bring the passion. We bring the purpose. We’re more than a Club. We’re a community. Be a part of it.