Assistant Front Office Manager

Hyatt Hotels Corporation; Toronto; On-site; CAD 55,000 - 59,000; Full time

Job summary

A leading hotel chain in Toronto is seeking an Assistant Front Office Manager to support daily operations and ensure exceptional guest experiences. Responsibilities include supervising front office staff, managing guest services, and resolving complaints efficiently. The ideal candidate has at least 2 years of management experience in a four or five-star hotel, strong communication skills, and the ability to work well under pressure. Enjoy perks like complimentary meals, RRSP matching, and extended health benefits after joining.

Benefits

Complimentary meals during shift

Paid medical days

Employer RRSP matching contributions

Complimentary hotel nights and discounts

Extended health and dental benefits

Qualifications

• Minimum 2 years’ experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment.
• Exceptional interpersonal and communication skills with advanced proficiency in English.
• Flexibility to work on a rotating roster, including weekends and public holidays.

Responsibilities

• Assist the Front Office Management team in managing the department according to established team goals.
• Supervise all front office employees, ensuring their duties are carried out efficiently.
• Handle all guest complaints in a courteous and efficient manner.

Skills

Interpersonal communication

Customer service

Time management

Team leadership

Job description

About the Role

The Assistant Front Office Manager will support the Front Office Manager in supervising and managing the day‑to‑day operations and helping the team achieve our purpose. Areas of focus include the front office, guest services, reservations, communications and exposure to housekeeping.

What You’ll Do

• Assist the Front Office Management team in efficiently managing the department according to the established team goals.
• Supervise all front office employees, including front desk, guest services, reservations and communications, ensuring their duties are carried out with the utmost efficiency and professionalism.
• Handle all guest complaints, as well as internal customer complaints and enquiries, in a courteous and efficient manner.
• Encourage employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation.
• Delegate tasks and responsibilities to staff.
• Oversee all staff performance while assisting them in their duties.
• Ensure all employees deliver the brand promise and provide excellent service to both internal and external customers.
• Assist in roostering staff to ensure the department is adequately manned according to occupancy, service and cost requirements.

What You Bring

• Minimum 2 years’ experience as an Assistant Manager or Team Leader in Front Office within a four or five‑star hotel environment.
• Proven experience in supervising, motivating and training others.
• Exceptional interpersonal and communication skills with advanced proficiency in English.
• Strong time‑management skills with the ability to multi‑task.
• Superior customer service skills along with excellent service‑resolution skills.
• Capability of working both autonomously and as part of a team.
• Ability to work well under pressure and possess great attention to detail.
• Flexibility to work on a rotating roster, including weekends and public holidays.
• Experienced driver with a G license and clean driving record – considered an asset.

Why Hyatt

At Hyatt, we care for people so they can be their best. You’ll enjoy:

• Complimentary meals during shift.
• Paid medical days.
• Employer RRSP matching contributions.
• Complimentary hotel nights and discounts at Hyatt properties worldwide.
• Extended health and dental medical benefits for you and your dependents 30 days after joining.

Apply Today

If you are a people‑first leader passionate about delivering exceptional guest experiences through operational excellence, we would love to meet you. Join the team at Hyatt Regency Toronto.

Salary Range: 55,000 - 59,000 per annum

Hyatt Regency Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.