Assistant Catering Operations Manager

Truffles Catering; Victoria; On-site; CAD 52,000 - 57,000; Full time

Job summary

A leading catering service in Victoria is seeking a skilled supervisor to enhance guest service and manage event operations. This role involves leading service teams, ensuring quality, and supporting training, planning, and execution at various locations. Ideal candidates possess supervisory experience, strong communication skills, and the ability to multitask. Valid work permission in Canada is required, and a vehicle is necessary for travel within Greater Victoria. A competitive compensation package is offered, starting at $52,000.

Benefits

Quarterly and annual bonus

RRSP matching

Extended medical

Health and wellness spend

Car allowance

Cell phone allowance

Lunch provided

Qualifications

• Valid permission to work in Canada.
• Supervisor experience, particularly in events or banquets.
• Physically capable of lifting and standing/walking.

Responsibilities

• Ensure consistent guest service capacity.
• Lead service teams in executing events.
• Support planning of events and operations.

Skills

Supervisory/leadership experience

Excellent verbal and written communication skills

Time management and multitasking

Proficient in Microsoft Office

Customer focused personality

Attention to detail

Education

Serving it Right and Food Safe certificates

Job description

Compensation Package

Based on experience, starting at $52,000-$57,000

Benefits

• Quarterly and annual bonus
• RRSP matching
• Extended medical
• Health and wellness spend
• Car allowance
• Cell phone allowance
• Lunch provided

Overview of Responsibilities

• Ensures consistent guest service capacity.
• Maintains quality in all operations through ensuring high quality team service standards and best practices are understood and followed by on-site service teams.
• Supports the OM in driving service results through hands‑on leadership of the team, guiding training and coaching requirements through active on‑site participation.
• Supports training and recruitment as directed by OM.
• Supports OM in department planning for events and other service operations.
• Leads the service teams in execution of events and provides positive interactions with guests, staff, venue partners, and suppliers.
• Supports all colleagues in their duties and provides flexibility in being hands‑on within all aspects of operations.
• Supports the OM, GM, and management team in planning top priorities in the areas of guest and team experience.
• Ensures all cash handlings policies, health & safety requirements, building and equipment maintenance standards meet company and government standards in all aspects of operational and team day‑to‑day execution.
• Ensures clear and effective communications within department and with other leaders.
• Understands and is effective in all department administration functions.
• Able to work and support operations as necessary at other locations.

Required Education, Skills and Qualifications

• Currently located in Canada with valid permission to work in the country.
• Past supervisory/leadership experience; ideally in events or banquets.
• Developed leadership skills.
• Serving it Right and Food Safe certificates.
• Excellent verbal and written communication skills.
• Superior time management and multitasking skills.
• Proficient in Microsoft Office applications.
• A warm, confident and customer focused personality.
• Physically capable as this role can involve lifting and periods of standing/walking.
• Excellent attention to detail.
• Highly motivated and self‑directed.
• Your own vehicle is required as some travel is required within the Greater Victoria area.